January 2024 by Z H
What a joke of a company. They advertise on their website ?in stock? just to grab your money.Once you paid they tell you its ?out of stock? and they done respond to your email!!!Scammers!!
October 2023 by Brandon Tomkins
I placed an order two weeks ago, you do not appear to know wether it is in the warehouse or being shipped as you have told me these two different things on two separate occasions that I have called. I have also tried to email on several occasions and it has failed to send as the address is not in use. I will expect a refund in full or I will be taking it to the financial ombudsman and having a report filed against the company as it appears this is not the first time this has happened to a customer as can be seen in the reviews. You have not followed the codes of business and I am completely disgusted.
September 2023 by robert barrett
Online ordered a ledge and brace door. Told me after I'd ordered and they'd taken payment that it was supposedly 'special order' so no returns accepted ! Courier delivered 2 weeks later - it was warped ! After a number of email exchanges, the reason it was warped was "because I hadn't applied the 2nd coat of Cuprinol Wood Shades in time" !! You couldn't make it up ! 1 star cos I can't give 0
August 2023 by Ben Clifford
Item wasn?t delivered, no updates. Delay in processing refund.
July 2023 by Atakan Guven
Avoid. Zero customer service, I wish I could leave zero stars. We ordered 2 doors and expected for them to be delivered within the time they said it would. It was delayed by an additional 3 weeks. They didn't even notify us, we had to chase them. Then they didn't offer the courtesy of sending 1 door and the other later without asking for a delivery charge. I asked if they could cover since they failed on their delivery window. They were rude and unresponsive. Do you self a favour and avoid like the plague! They're a money-grabbing outfit with no pride in what they do.
June 2023 by Aleksander Mjakonkihh
Ordered some paints from them, they were in stock and available for shipping. It's been 2 weeks and still no delivery, called the company and they didn't see an issue, just informed me that part of the order will be delayed even further for items not being in stock, despite being in stock while ordered. Useless outfit.
May 2023 by Jack Dowse
Not really sure why all the negative reviews. Order 2 doors and a pair maker, they were due in stock and to be delivered about 4-5weeks after order date.24hrs after the order I received an email saying that the doors are not refundable as they are custom made, and if I still wish to proceed then the order will process as normal. Personally I thought this was good and clears up some of the bad reviews they seem to be getting. Also the website says they don?t accept refunds as the items may be custom made, so you know any risks your taking by ordering.As for the product, yeah exactly as I wanted, no issues looks great.
May 2023 by Nina Trainor
The worst customer service ever , I just wish I had read the reviews before buying, I am now awaiting a refund, I will be checkingNot even worth 1 star ,
March 2023 by Jenni Wilson
Don't use this bunch of cowboys, absolutely useless. Received the wrong doors then they want to charge us delivery & restocking fees to return or exchange them.
March 2023 by jane wilkinson
Worst customer service ever. Placed an order for fire door and fire door liner. Recieved email 3 days after ordering to say refunding you as 12 week delay then day before delivery of door got another email to say out of stock even though rang week before to check delivery day!will never use again amd wouldn?t recommend
March 2023 by Gary Hughes
Although reading the bad reviews I was abit sceptical however 7 oak veneer doors what arrived are brilliant especially for the discount price...?many thanks Buildworld
March 2023 by George S
Avoid this company. I'm 250£ out of pocket with a door that is not fit for purpose wrongly described on their website. After ten's of emails they didn't manage to sort a collection in a month!.... Probably the refound will never happen.... So...No No No No!
March 2023 by Jim Clarkson
I ordered 8 internal doors from buildworld, then was given a choice of delivery day by the supplier, and was kept informed of the delivery progress. Called the delivery company on the day to get a time slot. Driver arrived with 7 doors. Was told the door was out of stock at the time but managed to get it delivered 2 weeks later. Overall a good experience.
March 2023 by Richard King
Possibly the worst company I have dealt with.Delivered damaged goods, after endless email and phone calls they agreed to collect for a refund.Further emails and phone calls to get a collection day the item was tookFurther emails and phone calls and still no refund. 45 days since my first request to return the item.
March 2023 by mikey wilson
After reading the reviews I knew I was taking a chance but after placing 2 serperate orders as I couldn't find the products else where I was very pleased with service. They let me know exact estimated delivery dates which were spot on, one order was 2-3 weeks waiting time as had to come from manufacturer which arrived in the time frame they stated. Would easily order again from them.
