August 2021 by K V
I would give 0 stars if I could! Extremely disappointed cannot get through by telephone despite numerous attempts at calling them. Booked my appt months in advance and they cancelled it just hours before due to them only having one optometrist who was \\\"isolating\\\". After speaking to a manager and making a complaint I managed to secure an appt the following week optometrist herself was good.\\n\\nA family members appt also booked well in advance some weeks since has been cancelled a day before for the same reason. Told that they are fully booked and cannot offer appts for another 4 weeks!\\n\\nWould not recommend, go elsewhere!
July 2021 by Lewis Thickpenny
AVOID AVOID AVOID!!!\\nRude employees, went in for an eye check,\\nAmy one of the managers and an Asian lady who works there ( her name might've been Setpal) were so unprofessional and uncompassionate. They never pick up the phone, literally go anywhere else!! The optom however was fab! She explained everything thoroughly and i felt like i was in good\\nhands. Thats the only reason why im giving 1 star
July 2021 by Bilal Hassam
Rude staff. No compassion or understanding.
May 2021 by Mitch
Staff \\u0026 team are excellent and very professional \\u0026 kind. Unfortunately the let down is you can never get through to opticians over the phone for appointments or emergencies. You have to try the pharmacy or someone else when they answer, and they have to take a note of your details and pass them on
February 2021 by Linda Dawkins
I have been reading previous reviews and i'm very disappointed the same problems of no one answering the phone is still happening THREE YEARS ON. Obviously Boots Opticians do not want our business my recommendation - try anywhere other than here.
October 2020 by Mark Fitzgerald
Have ordered specs from here before and was delighted with the service. Just tried to book 2 appointments for a eye test. Was told the soonest available is in 2 weeks time. Man on 'phone was very helpful and polite and I understand it is not his fault. I would think there is a backlog and possible increased demand due to Lockdown etc., but I then phoned Specsavers and they can test me in 2 days time. Come on Boots - if they can do it, then you need to be able to it. Wanted to stay with you, but my need is now urgent.
October 2020 by Kathryn Tomlinson
If I could give Boots Opticians no stars I would! I have been trying to speak to someone at the Opticians but no one ever answers the phone. So frustrating! I called the rewards scheme number and they are always helpful but are unable to cancel the solution off my order. They say I need to do it with the Opticians so I've called them so many times but no one answers the phone! Very very poor customer service!
October 2020 by Deranged Maniac
I am having the EXACT same issue as Matt has mentioned below from a year ago.\\n\\nContact lenses have not arrived the date they said they would, nor have they arrived over a week later. Asked them to contact me when they are available as since we have moved offices I am located much further away and it will be difficult to come in to collect my lenses.\\n\\nOver a week later again I have heard nothing and am completely unable to contact anyone in the store via the phone. Calling the Optician department actually cuts off after one ring. Other departments ring non-stop for about 3 minutes before cutting off.\\n\\nActually considering calling head office and complaining, its ridiculous that I am unable to get through to ANYONE in the store via the phone.
January 2018 by Santino Giampalma
Rang up to book an eye test to get there and be told they have booked me in with the contact specialist when I don't even have contacts or glasses!
January 2018 by Kat Holyman
Sat and waited for 45 minutes after appointment time - nobody spoke to me.
Had another appointment so got up and left. Will never go back to a boots opticians.
September 2017 by Gill Hill
Staff always polite & helpful, large selection of frames & prices. Plenty of parking spaces. Very extensive eye test.
