February 2024 by Mr Bardsley
Worst letting agent imaginable. I would avoid like to plague
November 2023 by Tom Ron
Joke of a company do not recommended
October 2023 by KM B
Awful agent!Should be a zero star review.This agent tries to screw people out of extra rent by trying to make people give 2 months notice in a periodic tenancy when stator law states that 1 months notice is needed. For all those reading this statatory law will out rule and dodgy clause they have added! Don't let them screw you over!They also are unfair and screw people out of deposit! When the houses are handed in a bad state at the start but better at the end!Do not use this agent!!
October 2023 by Big-al Nowitzki
Absolutely shocking company they will enter your property without consent
September 2023 by D
Worst estate agent I have encountered in 15 years of property renting and I have used quite a few. Briefly, extremely poor management. They even missed a gas safety by six months. All they did was blame tenants for non contact. That was the senior property managers constant excuse. I asked her to speak with them if that was the case. I never got any response from her about that because it simply was not true. The tenants proved to me that they do respond and I have had no difficulties at all since I took over managing my property. My tenants informed me they reported an issue and I never got to know about it and in the end they fixed the problem at their expense.They took five weeks to market my property and then the senior person there was rude when I kept chasing up why my property was taking so long to go on market. There is more, but I won?t go into detail. What estate agent takes FIVE weeks to put a property up for sale? All that time down the pan and while they did nothing there was an interest rate rise. They marketed a two bed house as a I bed flat! I had to contact them. No floor plans until I pointed that out, and the ones added had no indication of room sizes and obviously had been cut and pasted from another agents advert. Rubbish pictures. That is the level of the commitment and drive . And I was going to pay nearly 2k for this level of service? No I wasn?t so I instructed them to remove it off RM. They were never going to sell it if it takes five weeks for them to even put on the market.If you do decide to choose them to sell your property, watch out for how that quote you for that. They are not very forward. They will quote a low percentage but the sale is subject to a minimum fee which works out higher! Please check that but I?d recommend contacting another agent regarding sales or management. I only appointed them as I saw on their site they were voted 15 out of thousands of agents. Looking back, I should have asked where can that verified. No way can such sloppy service be rated that high. Other branches may be good, but not this one and I was a paying client. They don?t appreciate your clientele and resort to offensive behaviour. It seems my choice to pay the breakout fee and move on was the cause for her unpleasant threatening email which she headed with Without Prejudice. I doubt she even knows what that means as she is threatening me when I owed nothing.I paid what they wanted to end my dealings according to their breakout clause in contract with them and still they threatened me with legal action and ccj in very harsh legal tones in writing which offended me. Is that how you treat a paying client who owes nothing? And this is in writing. Also the contract was that they provide a decent management service. They provided a poor service and they were informed I was unhappy about their management of my property many times. So it?s ok if they don?t meet their contractual obligation!They are unprofessional and in writing the senior person accused me of threatening behaviour towards my tenants saying they had told her I threatened them. This was simply a lie designed to cause me offence and upset. My tenants strongly deny ever asking Belvoir for any assistance over my and their dealings. In fact they provided a statement to dismiss that claim.I complained to the owner. He simply ignored my emails. Incredible arrogance. He will most likely ignore your correspondence if you write to complain. I?m glad I got rid of them even though I had to pay so if your a landlord looking to transfer property management to them, don?t. If you do, you won?t get any property management and they will charge you a fee if your unhappy and decide to dispense of their services. That breakout clause is not mentioned verbally and you should read the contract fully as they won?t tell you about it. One star really is too much for them. Everything in this review can be proved.
July 2023 by Maryam Imran
Realistically I shouldn't be giving it a one. This is quite possibly the worst estate agency I have come across for the following reasons:Firstly, When we initially moved into the property it was a MESS. It had not been cleaned and the carpets stunk of beer.Secondly, we were broken into and when I told the estate agents I was laughed at. They were extremely unhelpful throughout the whole ordeal.Lastly, We cannot forget about the rat infestation in the house. We reported it several times and we never got an urgent call back. Only after we moved out did they contact us about someone coming in.STUDENTS STAY AWAY
July 2023 by Vikas Karan
I had a great experience with Belvoir. I'm currently renting an apartment through them and whenever there is any problem they get it sorted quickly
July 2023 by garyames1
I am a plumbing and heating contractor and have worked for Belvoir Lettings in Leicester for 5 years and the team there is very helpful and professional,Maintenance and boiler breakdowns are passed over to me and then they will check the jobs are satisfactory completed in good time.It has been a pleasure getting to know and build a working relationship with these friendly and helpful people.I wouldn't hesitate to recommend them to anyone looking for a professional and friendly service.Thanks, Belvoir lettings of Queens Rd Leicester.Gary of Amos Plumbing and Heating.
June 2023 by Megan Cross
Been in my property 2 years & reported over 5 things that need repairing & not one thing has been done. Mould & damp causing my front room wall toStart peeling off & is now bare brick & none there seems to be interested in sorting it just keep getting people sent round to do quotes over the past year.JOKE
May 2023 by Sreenija Sree
Good customer service... everything fast and clear ...tnks team
April 2023 by Cash Smalling
I?d like to personally highlight a supposed senior member of staff Gary that will prioritise personal friendships rather than following protocol for renting a propertyAlso it is to be brought to everyone?s attention that wishes to engage with this letting agency that they will make up false narratives about the property no longer being available based on your name and ?look? which may not be deemed appropriate for you to rent a property from themI?d highly advise to read the other reviews which echo a similar sentiment and avoid this company at all cost to void any further disappointment and overall implied notion of the agency not following an equality protocol either
March 2023 by Davide Costantini
I really want to thank Carine, Justin, Georgia and Simran for all the help and the support they gave me to find my new flat.You are amazing!!!
January 2023 by Gulafshana Khan
Very unprofessional. Chose wrong tenants who ruined our property. Left holes in our ceiling and took no responsibility for it.Had to change our agent.Let down by them.Stay away
January 2023 by Maxine Lee
Awful. First they gave me the wrong door number so I knocked on the door and was greeted by a lady who had no idea what was going on! Then the man showing us around turned up half an hour late, no greeting, no apology just walked towards the door of the property next door! So I said to him "you're a bit late mate" and he really didn't care! Not impressed at all! Bad service all round.
January 2023 by Mary Thomas
Thanks for your focus and determination in helping us get our desired home. One of your strengths is that you always deliver your services on time. Your willingness to look outside of yourself and make those around you better is one of the most valuable contributions you?re making.Thank you
