April 2025 by Emily and Annabelle
Its ok, overpriced but thats normal i guess :/
February 2025 by Stephen Bromley
Lots of selection , I sympathise with the lack of staff problems but there is so much stock to choose from I guess the usual 2 are always busy re shelving .
I personally like this shop for Xmas gifts from the quirky stuff to the traditional toys ,
Makes it so easy for a man of a certain age to buy for grandchildren.
November 2023 by jess buckley
It?s a good shop, but I?m very frustrated right now. I called in asking about a box set of books to see if they had it, the lady on the phone told me she would ask someone else and the call was cut. I rang back 3 times and it completely rang off. I understand you may be busy but that it no excuse, especially since the call was cut when I first rang. Very disappointed.
June 2023 by Adam ?Bold? Bros
Nice little store tuck on Castle Street. Staff are friendly and pricing on products are not bad.
February 2023 by Patrica Hulbert
Absolutely atrocious customer service. Went in today at lunchtime to find post office was closed for lunch so tried to buy stamps from the till but no member of staff on the shop floor! Pressed the bell several times but no one came. Surely not good enough to have no staff at all. Very badly managed.
April 2022 by Sarah Dickens
Well packed shop, very clean and tidy. Staff are busy but available to help if you ask
July 2021 by Michael Poulton
Went in today and received the worst customer service I have ever experienced in my life, the lady at the till completely ignored me. Put my item in the bag and walked off. When I heard her speak to other costumers she was just completely rude. I hope that she sees this review because I just want her to know that she could serve somebody that hasn't spoke to anyone all day and a simple hello and acknowledgement could make such a positive impact to their day if they're having a bad day. Just smile and try to make small conversation it can make the world of difference.
March 2021 by Oliver Linnett
Disgustingly rude and obnoxious staff member at the front door
March 2020 by Jacek Bochomulski
Nice service. There is also a post office.
March 2020 by sally hillier
Ve?y helpful
March 2020 by Jacky Sindi Smith
Great service good staff
March 2020 by Linda Williamson
Very good service
March 2020 by Jon Grant
Typical W Hsmiths
July 2019 by Andy Morgan (Many Fun Adventures)
Always a reasonable amount of books, stationary, pens etc. But as always, one of the more expensive shops in the town. This company always has been expensive for years! In fact, I'm expecting this one to disappear like MFI, Woolworths etc.
July 2019 by Alex Calver
Standard WH Smith but unfortunately it loses a star because there didn't seem to be any staff around, particularly at the till.I don't think this is the staff's fault but more a society thing nowadays. Where has the customer service gone to; it has been filled by automated services and self scan tills.
