January 2024 by Hangul Master
Regularly missing our food in store / not stocking it and hard to get. Customer service is not great. Not specialized service or sense of urgency to help. Knowledge isn't that good
December 2023 by shirley. holt
Lovely staff very helpful
December 2023 by Mel Littlechild
Used the groom room booked online paid deposit.On turning up things you expect as standard i.e de-shedding are extra When paying the bill I was told I had to pay the full amount and the deposit would come back later separately So the £15 deposit was out of my account for another 5 days a good job I could afford it not happy won't be going back
November 2023 by chris campton
Friendly staff that know what they are doing.
November 2023 by david hughes
Good for walking the dog off the lead
October 2023 by cheryl cheshire
Staff very helpful .Good selection of products for all pets. Usually a selection of small furries to tempt you into a new pet. Lift and stairs to the vets and grooming room upstairs. It really is everything under one roof.
October 2023 by Pete Carter
Plenty of car parking space here and very central so easy to get to. Lots of pet food, accessories etc some of which is reduced. Bought two items and the young lady counter assistant couldn't have been more helpful as she got me to sign up for the App and therefore got another 10% off. Definitely visit again as made to feel welcome!! ?
September 2023 by david langham
Vets very helpful and kind .
September 2023 by adam watson
Manager stole are food thought we wasn't in didn't look then moaned at us when the police came but the shop is small staff are rude
September 2023 by Lindsey Hamlett
Amy. Was so Helpful. Friendly and continued to check other stores for an out of stock cage. She could not have made us feel anymore welcome. Please pass on our Thanks. She is a credit to your company.Visited the Hinckley store, yesterday with our new Puppy.
August 2023 by Steve Brown
Great staff but I seem to have to order most things I need as they seem to be out of stock. So it's mainly a collection point for me.EgWainwright's Dried Dog food. Scrumbles Grain Free wet Dog food...
August 2023 by Jayne Nicholson
Great store, really nice people to deal with.
June 2023 by Cloud 9 Household
Looked after me extremely well when I had to have my cat put to sleep xx
June 2023 by Phil Thew
We don't buy much in the store (the odd dog toy), but located upstairs (lift available) is Vets for pets. This is a first class service with really great staff. They may be a little pricier than other vets, but it's money well spent. When we first went there our dog had been unwell for some time and our previous vets had tried several things and had seemingly given up. Nacho and his team got her better first time. The quote for what she needed had seemed like a lot, but after surgery we were told the vets had done more than expected and we were not charged for this.The store and vets are open much later than our old vets and when we needed them we were able to get an emergency booking as a new patient on a bank holiday weekend; some charges applied, but so worth it.
June 2023 by Fiona Kierton
Found peace looking at the fishes in the tanks, stress levels dropped from level 8 to level 2 instantly. Dogs are allowed into the shop.Ideally placed an next to Poundstretcher and Tesco's Parking is ample.
