December 2023 by Angela Cobley
Can't praise this shop enough.I call Christina my technical fairy. Any problems l have she sorts me out always with a smile, nothing is to much trouble. Don't know what l'd do without her!
October 2023 by Keena Treadwell
Went into shop this afternoon and was served by Kyle. He gave great customer service helping me sort my Sim out. Warm, welcoming and very professional. Well done.
October 2023 by Mary Smith
After issues with a new phone contract, I went to the Hinckley shop to talk in person to resolve. Kyle went above and beyond to resolve my problem. He was an absolute star. Not only resolving my issue but managing a busy store in a calm, pleasant and professional manner.
July 2023 by Cheryl Newton
Been using o2 for few years. Find all staff approachable, knowledgeable and helpful. The manager Kyle is an absolute top bloke, always goes above and beyond to help the customer and guide them to a package suitable for them.
May 2023 by Chris M
I was struggling to set up a new sim card so popped into the shop.Quickly sorted and on my way.Great friendly staff. Thanks.Chris
April 2023 by alan morris
Attended this shop this morning to discuss about various tablets and my phone network charges. Liam was most helpful and explained everything in simple terms. Very helpful. Would recommend this shop. Liam is a credit to O2.
April 2023 by Natalie Ring
Just wanted to cancel a contract and felt the staff were very pushy. They kept trying to offer a package deal on a phone and virgin media when I already have sky and no longer need the phone. After 5 minutes of them trying to convince me to take their deal they told me I would have to call 202 to cancel my contract ... literally they could have told me that within the first few seconds. Pushy, rude and their tactics felt intrusive.
March 2023 by Natalie Ring
Just wanted to cancel a contract and felt the staff were very pushy. They kept trying to offer a package deal on a phone and virgin media when I already have sky and no longer need the phone. After 5 minutes of them trying to convince me to take their deal they told me I would have to call 202 to cancel my contract ... literally they could have told me that within the first few seconds. Pushy, rude and their tactics felt intrusive.
February 2023 by Gary McDonnell
Excellent staff when recently visiting with an issue with my android. Fixed my issue very quickly and great attention to detail when asking about my next phone. Overall excellent customer service with a very Happy customer. Shall be returning here when my upgrade is due. Thanks again both of you who supported me.
November 2021 by DT PERFORMANCE CARS
Hands down the best phone purchasing experience I?ve had, and there?s been a few!Chantelle and Kyle were absolutely fantastic, and even stayed open 45 mins late to make sure all was done correctly.Seriously friendly, HUGE amounts of knowledge, and saved me money on current contract with a better phone. No brainer!Thanks guys,Tom
July 2021 by Chloe Moo
Great staff and very helpful
July 2021 by ColeBB
so, i woke up this morning after doing alot of research on my new phone ready for the day. i got to the store and was greeted with Kyle. he helped me out more than i could have asked for. he hooked me up with the samsung s21 ultra 5g and i am inlove with the decision. kyle knew every questions answer i asked for and made the start of my new phone journey super easy. i am always happy with o2 and their staff and today was no different! thank you kyle
July 2021 by Steve Slee
Excellent staff, really helpful and friendly.
July 2021 by Sandra Hill
Efficient staff...had a really good deal ?
November 2020 by Andrew Markham
Went into 02 on Saturday, Kyle helped us with an upgrade, sorted it and transferred everything from my old phone, was professional and friendly, left very happy he,s a real asset to the store, my partner said she would seek him out when her contract was up as he made the process very easy