January 2024 by Alex Hemley
Can?t fault the place at all, young lad with stubble and short hair was very helpful
December 2023 by Evelyn Butler
Helpful staff :)
February 2023 by M Pinfold
The most unhelpful Nationwide staff. Unable (or perhaps just unwilling) to help with the simplest of requests. This branch could close completely and be of the same use.
February 2023 by shirley north
Very friendly and helpful knowledgeable staff
January 2023 by Rob Dawkins
Great service and very helpful at the counter .. Thanks.
October 2022 by Peter Austin
Really friendly and helpful cashier when I called in this morning. Sorted my coin deposits out no problem.
October 2022 by Pete Carter
Agree wholeheartedly with Stephen Vickers comments that this branch has changed for the worse. Have been in twice in the last 2 weeks and I don't know whether it's me but the staff seem to have very little customer service skills, not only that they are getting younger and all of the staff on duty were no more than 25!! My second visit I was waiting for my query to be resolved and was next to 2 elderly ladies who were having difficulty sorting their query out and I could see why as the counter assistant didn't seem to be very helpful! As for my query I was originally told that I had to do my query through the website and after a bit of persuasion I managed to get the lady to sort my problem out as she said she couldn't do it at the start? I've never had a problem with the Nationwide pre covid but you need to address the issue that the staff don't appear to be particularly helpful with alot of queries saying either you have to sort it online or ring customer services!! You also need to bring back some older staff like there was a couple of years ago!
August 2022 by ROY D CHRISTON
Not enough staff
June 2022 by Chris Staton
Completely useless service. Never enough staff, rude staff and never able to contact them by phone. Avoid at all costs. If it was possible I would have given ZERO stars.
February 2022 by Philip Gaga
Saturday morning string of customers out to the street and only two tills openBrilliant ? ?
July 2021 by Stephen Vickers
We have been fans of the Nationwide for years, but during the pandemic, the standard of service has declined, and the corporate direction is no longer in empathy to customer service, and the new recruits lack that ability to interact with customers, which is the way of the world, these day's, with young people.All of the financial institutions seem to think the future is on the Internet, which is a shallow way of thinking, for there is a role for the the Internet, but people prefer the face to face experience
July 2021 by Conrad Phillips
Great friendly branch. However i find it very frustrating now that they no longer open on a Saturday. I hope this is only due to Covid as I now have to take time off work just to pay money in to my account
September 2020 by Stephen Lancaster
We never have problems with Nationwide Building Society.
September 2020 by Lindsay Allen
Staff are very friendly and helpful.. always polite and great service.
