February 2025 by Rhys Jones
Seem to get things done.
However I don't see why they're the only branch in the immediate area (Leicester and Nuneaton) that close so early on weekdays and are closed on Saturdays. Hardly convenient for people who can't make it there in time or at all due to working hours themselves.
February 2023 by T L
Disappointing. Hinckley branch would not process a business payment (to a supplier) despite being presented with the correct card and ID. No interest in even checking the ID regardless of the decision on the transaction.It's hard enough working around the short opening times and distance to the few branches that remain open - let alone the lack of consideration to small businesses that rely on being paid promptly.The only saving grace was the friendly front-of-house staff. It's frustrating that the same can't be said for the other staff who showed no interest in assisting.
July 2022 by Mantas Pl??ikas
Go in and ask what you want - about the Money obviously. Not so busy and I think the Staff know what to do.
June 2022 by Rhiannon Ward
Been with them for 2 years now and every time I?ve gone into the branch they have been helpful, professional and polite. Always trying to go above and beyond to help me and their other clients, I?ve always liked this bank due to them always trying to find ways to help you and your money :) Never had any problems with them
July 2021 by Stephen Lancaster
It's good that there is an automated paying in machine. It's a bit of a nuisance having reduced opening hours. Not everyone banks online or deals with telephone banking.
April 2021 by Simon Sliwinski
Staff in the branch very helpful and tried to resolve my issue.They had to call Lloyds help desk using the branch phone to completely resolve the problem.I was passed through three people in the call centre and left on hold still unable to come to a satisfactory conclusion.I ended up leaving the branch after it was suggested a transfer to a fourth person to try and assist.To be clear ? the staff in branch are very helpful but the support for the branch from head office is very poor and well below standard. The staff within the branch must find working for Lloyds very frustrating.
December 2020 by Ernest Keith Milliner
Excellent customer service
August 2019 by matt ladkin
Be careful using the new cash machines shortchanged me by £20 a couple of weeks ago and I haven't been able to get it back.
July 2019 by Dániel Kristoff
This is not a fu**n TSB bank!!! Change the name in Google... Amateurs
April 2019 by Jason Jones
Staff very helpful.
January 2019 by Dániel Kristoff
This is not a fu**n TSB bank!!! Change the name in Google... Amateurs
May 2017 by Taylor Bourne
Wish I'd been sold with tsb
February 2017 by Christina Lauder
Very annoying and ridiculous experience. 6 years worth of depositing cheques under one name and today they refuse to accept 6 cheques under that name because it's not the entire and exact name. Apparently it's under their discretion of the branch. Fuming and now want to change banks for the hassle they've caused.
December 2016 by Justin Southwick
Our local branch. Can get very busy on weekends and sometimes staff levels are not up to the task. Staff themselves are usually very friendly and helpful / professional. Good service in our experience.
January 2009 by Qype User (thekin?)
I've been using this bank since I left school in 1988 when it was the old TSB. Don't remember ever having any problems with the bank (apart from the outrageous penalty fees). Just recently they've had a major face lift and it looks really nice. Gone are the bullet proof glass service counters and the feeling of high security all about you - when you reach into your coat for a pen and worry that they'll be thinking you're getting out your gun. Now it's all open plan and relaxed. They even had a non uniform day last week, bless them. They have some 'consultation' areas where they can sit you down and work out ways they can sign you up to part with more of your money. It is housed in a lovely old building which I remember being Pickerings stationary when I was at school.
