January 2025 by Lee Mason
I recently had the misfortune of dealing with the landlord at Hansom Cab, and I can honestly say it was one of the worst customer service experiences I?ve ever had.
The landlord?s attitude was nothing short of appalling. From the moment I arrived, it was clear that I was an inconvenience. Rather than offering a warm welcome or even basic politeness, he seemed irritated by my presence. When I asked a simple question, he responded with sarcasm and a dismissive tone, as if I was wasting his time. It?s not just the rudeness?it?s the total lack of respect for patrons or employees. It was uncomfortable to watch how he treated the staff, barking orders at them in front of customers, making everyone around him tense and uneasy.
I understand that running a business can be stressful, but there?s absolutely no excuse for treating people this way. A bad attitude and poor customer service go a long way in driving people away, and I won?t be returning to Hanson Cab as long as this landlord is in charge. If you?re looking for a place with decent hospitality, I?d strongly suggest looking elsewhere.
January 2025 by Roger Burrows
Popped into this place for quick pint new years eve stayed all night made to feel welcome by the staff and manegment a great night it was thank you to all of the team staff and managment wonderful night happy new year one and all...
January 2025 by Fiona McCulloch
Charlotte thank you for a perfect evening on. News Eve, you are inspiration behind the bar, thank you.
No food was taken, but at breakfast, when you have been around, you have serviced the breakfast well in amongst the rest of the staff. Thank you
December 2024 by Fiona Jenkins
Relaxed pub nice staff
December 2024 by Louise Watts
Fantastic evening. We always go Christmas Eve, a big family of 14 for family festivities before the big day and this year Hinckley excelled themselves and everything was great!
Super table decorations, food, service and environment, super.
Keep up the good work.
December 2024 by Matt Thorne
I am absolutely disappointed with the "Dinner with Santa" experience. My two girls, aged 1 and 3, had been eagerly looking forward to this event since we booked it weeks ago. There weren't many other bookings, possibly due to previous negative experiences, with only three tables present.
When Santa first arrived, he introduced himself to the girls but seemed annoyed when the waitress brought the food to our table. He huffed and puffed, then informed us that once we finished eating, the girls could sit on his sleigh to receive their presents.
After waiting quite a while for our meal, we finally went to see Santa. To our shock, he was no longer in costume. The "Santa" we encountered was actually the landlord, now dressed in normal clothes and drinking at the bar. It was still within the event's time frame?16:30, and the event ran from 15:00 to 17:00, so there should have been plenty of time left.
I spoke with one of the bar staff, and while she didn?t seem too surprised, she assured me she would sort it out. Thirty minutes later, a replacement Santa appeared?this time a lady, not the landlord. The stand-in appeared disoriented and rushed through what was supposed to be a magical moment for the children. While my girls are too young to notice, the older kids at other tables did, and for all we know, this may have taken away some of the magic of Christmas for them.
What truly matters is that the magic of Christmas is fleeting, and moments like these are precious. The landlord should be deeply ashamed of how this was handled.
December 2024 by Tommie Rolo
Friendly efficient staff and waiters , very professional and helpful. Good food served quickly at a really good price. Good selection of food and drinks.
Parking: Always seems to be available parking close to the venue .
Wheelchair accessibility: Everything all on one level and good width to get around.
December 2024 by Jeannie Foulkes
Lovely place quick service great food.
December 2024 by Sharon Wal
Food edable, service polite and friendly, atmosphere ok, children running around unaccompanied
December 2024 by Robert Smith
Lovely breakfast value for money ?
Parking: Ample parking
Kid-friendliness: Very kid friendly
Wheelchair accessibility: Good acsess
December 2024 by Geoffrey Hage
Good food and great staff remarkable prices
December 2024 by Darrell Harris
Excellent service and good quality food great value for money and will certainly go again soon
December 2024 by rob rock
Vegetarian options: Yes
Kid-friendliness: Yes
Wheelchair accessibility: Yes
December 2024 by Annette Deeming
The amazing food we go regularly never had any issues with the service manager is lovely when i was taking photos he came over and said sit in the sleigh and he took an amazing photo . t;hey get a lot of bad reviews but i cannot see why all our meals have been served well presented and hot. except the ice cream lol well done hansom cab rugby road (Hungry horse )
Kid-friendliness: kids are always welcome and can roam around freely without hassle
Wheelchair accessibility: good wheelchair access and they do their best to help in any way possible
December 2024 by Jimmy Kirk
Never again. Full of drunken idiots watching football getting excited over nothing and some loud foul mouth pikeys. 1 pint with the misses and out the door quicker than a road runner.
