September 2025 by Jonathan Richardson
Great process, can't be faulted, I ordered online and collected next day.
August 2025 by David Smith
Great service, bike department always friendly and very helpful
March 2025 by David Crooks
Tommy did a great job repairing the chip in my windscreen.
March 2025 by Altovplan Ltd
MATT, JACK, LEWIS, STUART, MATT!!! YOU GUYS ROCK!!!!
I recently had the pleasure of working with the fantastic team at the Hinckley Halfords store, and I couldn't be more impressed with their service. I purchased a Carrera Vengeance E Spec Electric Bike, but it needed some parts to get it up and running. From the moment I walked in, Matt & Jack, went above and beyond to ensure everything was diagnosed accurately and promptly. On this occasion i even caught then during a shift change and Matt held back trying to find suppliers to source the parts needed. They even didn?t charge me for the initial inspection, which is a testament to their commitment to customer satisfaction. jack's approach was that it needed to be right first time round... like he said he and matt wanted me enjoying the bike outdoors rather than having it indoors.
The team also carried out a complimentary safety inspection, during which I decided to upgrade to the Slime inner tube. The store manager was excellent in overseeing the repair, ensuring that my bike was restored to a like-new condition, and I?m absolutely thrilled with the result.i can only say that his leadership in managing the store was evident as could be felt by my manay visits and head scratching moments. Regardless of the time and even on occassions when i called in about a half hour to closing they still were on hand to assist and answer my amateur questions.
Matt, Jack, and the team provided a level of care that truly stood out. Jack suggested I take out the service plan for added peace of mind, which was a great recommendation, and I?m so glad I did. Matt also took the time to ensure my brakes were set up properly for a mechanical bike, which was invaluable.
I am really grateful for their expertise and customer service, and I wholeheartedly recommend this team at the Hinckley store. I?m so happy I chose to build my personal eBike with the original Halfords Epec frame for the stiffer build, and thanks to Matt, Jack, and the rest of the team, it?s in perfect working condition now.
Thanks again to Matt, Jack, and everyone at the store ? you guys are amazing! I hope you enjoy the donuts when you get a well-deserved break.
Fault
- Rear Motor not engaging, Error 00, Error 22, Error 20
- Walk Mode not working
- Intermittent power
Work Carried Out
- ECU Changed not fault
- PAS Sensor changed, Protected it with a 3D Printed One to stop this occuring again
- Full Bike Strip and rebuild
- Full Brake Rebuild, advised to install Hydraulic system due to mileage
- Future Proof Punctures by fitting slime inner tube
- Gear Service
Bike fixed and boy is it fast!!! No more Error 00!!! :-)
March 2025 by Zebedee
Staff are very welcoming at Hinckley branch. My order that I placed in-store during the morning was ready for collection a few hours later from very friendly staff.
March 2025 by Paul Sidwell
Excellent service, I will definitely be using Halfords each year from now on!
March 2025 by Victoria Ginvert
Tommy was amazing! Fantastic work
Thank you
March 2025 by Ally Key
Tommy from the Hinckley branch was fantastic with solid advice and also the fitting of new bulbs for my main headlamps!! Mentioned about the Halfords Motoring club which I am now a member of. Great service yet again from Halfords and a great price too! Thank you!!
March 2025 by Wendi Maz
I came in to have headlight bulbs changed . Despite being abit tricky to remove , both Tommy and Michael succeeded and also upgraded my lights to brighter bulbs . Both Tommy and Michael were a,pleasure to deal with . Thank you
February 2025 by Niko Sandford
I needed a bulb fitting in my car, which is notoriously tricky due to the model. Tommy was excellent and very efficient at this, as well as helping me with some additional information that I needed. Thanks Tommy, you were brilliant.
February 2025 by David Page
Local had items on the shelf
February 2025 by Dharmendra Bhakta
Rachel was absolutely fabulous. Researched the Thule part I needed. Offered alternatives. Absolutely amazing
February 2025 by Edward Jones
Today I was off to buy eletric bikes for the the our family of 5. There is was three members of staff just chatting at the bike counter. No-one approach me at all to ask if they could help. I am so so sorry to be a Huge inconvenience for your staff!! I waited for five minutes and yet they still carried on chatting not even aware there was a Customer needing help.I had finished work early and headed to your store. I then left the store with no-one uttering a word to me.If you where my staff you would be asked why you ignore a customer. Very very poor Customer service your a unfunny joke! Will be looking forward to hearing how your excuses! Rule one in retail the customer keeps your lights on and you in employment! I would like your area management to contact me thank you.So sorry tou inconvenience you!
February 2025 by James Gilder
Great service, Many thanks to Tommy quick and efficient work
February 2025 by XCX135
On my recent visit to Halfords in Hinckley I found the staff friendly
knowledgeable and very helpful. It was a pleasure to shop there
