January 2024 by Chris Shreeve
Went in to review contract as finished agreement. Sales associate tried to sell me a new iPhone as my wife's is apparently not going to be supported. Turns out the support for wifes phone ends 2025 so she wasn't wrong but she didn't explain the timeline glad I didn't fall for this slightly underhand way of upwselling a phone we didn't want. Agreed to 12 months and I can end my time with EE. Moral of story do your research before agreeing anything
December 2023 by Mamoon Mansoor
I got my iPhone 15 pro max from this outlet, and the service provided by Jade was excellent. She is extremely friendly and has been super helpful during the entire time while being very very professional. JADE is such a gem. Highly recommended!
November 2023 by Donatien Ravet
Great store ! Helpful staff!
August 2023 by julie tomlinson
The young woman spoke to me as if I had no knowledge of phonesI had already looked and found a dealShe was unable to find the same deal and was only interested in selling a more expensive dealPoor serviceSo I left did it online and saved a further £14 a monthE E, you're lucky your customers don't leave and change company
July 2023 by Nigel Prothero
I had to go into the EE shop in Hinckley this morning (16/7/2023) with my stepfather, due to him walking out of the same EE shop yesterday(15/7/2023) with a 24 month sim only contract, where he had a PAYG sim.He originally went in yesterday to ask why his quite old Nokia PAYG sim wasn't working as it should.He is 83 years old and is not adversed to today's telecommunications jargon or lingo, and signed the contract not really knowing what he had signed for.The assistant didn?t even print off the signed contract he had gone into.So I went in less than 24 hours later to resolve this issue with my stepfather.Explained to the assistant today what had occurred yesterday, and I stated he would be happy to cancel the contract he was signed up to yesterday to go onto a PAYG sim(which he was previously on).All she could do was to contact returns department to see what they could do, she came back and stated that the returns department will not budge.So my stepfather is now signed up to a 24 month contract that he didn't initially go in for just some help with his PAYG sim.All the assistants are of a young age and I don't think they and have any empathy for the elderly Customer that doesn't know all the jargon or lingo of today's technology.DISGUSTED WITH NO FLEXIBILITY WITH EE.My next move is a well drafted email to Chris Baines who is the Head of complaints department.
June 2023 by Stuart Pemberton
Having a massive issue with BT Business I was eventually directed to the Hinckley store.Fortunately Iwas looked after by Jade Norman who understood my issues and showed enough interest and patience to help me resolve these problems. I can only commend the outstanding work that Jade has produced on my behalf and the company is very fortunate to have an employee withsuch ability and customer relation qualities.
June 2023 by Mihaela Andreea Gionoiu Varga
The staff helped us a lot every time when we need information! Thank you everyone! Tom is a good manager there! Cosmin&Andreea
June 2023 by no chuffing way
Don't bother. Unless you're after a device, sales are the only thing the staff were interested in. No technical help at all
May 2023 by Yvonne Mary Astill
It appears my previous Review has ?disappeared?. Cannot even attach copy of it, with details of the appointment made by staff for today at a time when store wasn?t even open.By chance, realised shop open (nothing on-line giving later opening time). Went in to cancel contract. Was given a telephone number to ring, but no assistance; surley attitude of staff toward me.Was asked why I wanted to cancel my contract. It is because I no longer wished my device to BE ON A CONTRACT!Very rude of you not to tell me my 9.30am appointment would not be possible.As I walked out of the door I had a ?sorry!?DREADFUL experience. Had I NOT cancelled my Contract today, I would have been liable for an additional months Contract fee!I would give zero stars if I could on my experience today. I would NOT recommend you. ?
April 2023 by Lakeside Snitch
I am a beneficiary of crypto currency investment, I have tried so many fake manager online it took me time to find the right online bitcoin trader I risked my $500 thinking it would not work, with no confidence I was so surprised when I checked my account and unbelievable I made a profit of $6,000.00 this is unbelievable I couldn't believe it myself all glory to God for bringing Mrs.Helen Wayne, I really appreciate her. Reach her on Email:
[email protected]
WhatsApp:+1 (850) 332-4516
March 2023 by Saul Clarke
Phone they sold me is awful and the staff look at you like they wish you'd go away
February 2023 by Sue Wright
Needed help with an issue - busy shop but was dealt with as swiftly as possible by Jade. Knowledgeable helpful lady.
February 2023 by Ian May
Excellent service. Jade was so helpful and courteous.Recommended.
January 2023 by mark richards
A great place for your phone
January 2023 by Stephen Beamish
Really friendly staff who go out of there way to get the right deal for you