December 2023 by Jackie Brothwell
I?ve been in this costa many times over the last few years and service was always great. But the last couple of times I?ve been the service is terrible. And my drink orders have been wrong . Room for
December 2023 by caroline flinn
Visited the Costa at Hinckley, and it was very busy. Ordered three toasted sandwiches for three people, also ordered deluxe hot chocolate and two coffees.
October 2023 by Mantas Pl??ikas
Coffee is good, and the Staff aren't that Friendly, so everything slow and something stunk really Bad. Prefer Costa Shop in the Crescent where everything is quite quick and they appreciate the Customers, especially you is coming all the Time.
October 2023 by Keith Riley
Still the same old, same old ?, but the shop seems very cool ? not very comfortable if the weather is wet and windy, as it's been lately.
August 2023 by John
Staff a bit too busy to clean up around. Toilets were closed.Coffee was good, can't fault it.However, by paying them premium prices I expect better service.
July 2023 by David Sharp
Was not too busy today, plus they had at least 3 staff working.
June 2023 by Krum Ivanov
Great coffee, friendly staff and good location.
March 2023 by Newman2014
oday at 14.10 we visited the Costa coffee place in Castle st Hinckley on the door was a hand written note stating temporary opening hours, which we read and it stated Sunday 10am until 3pm, so we knew we had enough time for our lunch. I purchased 2 x sandwich packs, 2 x carrot & walnut cake and 2 x medium cappuccino. I was told the coffee would come in takeaway cups, but I was flabbergasted when my sandwiches were just passed to me, no tray, then after paying £3.25 for the pieces of cake it was served to me in a per bag. I asked if I could have plates and forks for the cakes, I was told it?s takeaway only after 2pm, I pointed to others in the restaurant who had plates and crock cups, but was told they came in before 2pm. The lady that served me asked another member of staff if she could give me a fork and the staff member went off to find some, she came back with a packet of plastic forks and by this time I was seated and she came across and placed 1 plastic fork on my paper bag. 1 fork for two people. They then proceeded to close off the area and most of the staff were scurrying around tidying up. It was the most unpleasant situation and we were made to feel very unwanted. The cappuccino was awful but we dared not complain. We had used our gift vouchers for this and we felt completely disappointed. The sign on the door should have stated takeaways only after 2pm. It was dreadful service. I expect to be treated and served at 14.10 the same as someone being served at opening time.
March 2023 by Richard Nicholas
Very disappointed ? 3 drinks I asked for which were on the board were not available!was told no brown sugar .."just what's there"...miserable staff ..one was entertaining a mate while the queue was getting longer and one young later was very curt to the point of being downright rude..the ambiance was non existent and the place looked grubby ..won't be goin again ..for those kind of prices I expected a lot more...Costa??...cost me half an hour of mylife I won't get back!
February 2023 by Sleepy Miles
The manager was miserable and rude to both staff and customers, other than that the rest of the staff are lovely and helpful
January 2023 by Carol G
The staff were friendly and the service was good but it is a Costa - not sure what else to expect so cannot say anything more positive.
December 2022 by Scarlette Lewitt
They haven't sold any cold/ iced drinks for over 3 weeks now and it looks like it's because the staff can't be bothered. Don't even put a notice on the door to say so either. I waited in a queue for over 10 minutes to be told. Staff are miserable and service is ridiculously slow. I used to come here all the time but I won't be coming back
December 2022 by Speed Racing
Not the best visit here. Tables dirty, flys around where we were sitting, just not a pleasant experience
December 2022 by John Welford
Could not have toast or toasted tea cake due to broken toaster.
December 2022 by Tim A
Use to be my regular Costa for a Sunday morning breakfast. But having return after the various COVID lockdowns server has seriously gone down hill. It's a bit if a lottery as to whether they have any bread for toast or if the toaster is working! Some staff are miserable and struggle to force a smile. Coffee quality is patchy depending which barista makes it. Looking for some where else for my Sunday morning treat.
