June 2025 by Philip Green
Dated & pointless
March 2025 by Brenda Allardyce
Don't like this shop in Hinckley.
The staff are unhelpful.
I complained about pair sandals I purchased The metallic paint chipped of the heel on sandal after one wear.
I was told by the manager......we don't have metallic cows. What a cheek!!
So haven't been back since.
I go to Fosse Park were I get a better service.
February 2025 by Charlotte
Had a great experience with my 5 year-old in the store yesterday! The lady who helped (who I assume is the manager) was lovely and went over and above to find my daughter a pair of school shoes and I ended up buying a lovely pair of boots for myself too. Great customer service and the store looked great - refreshingly neat and tidy!
January 2025 by Justin Fuhler
I've been coming for over 5 years. There's just a stench of bad attitude.
Their stock is great, most staff are great, interactive and helpful, especially with children.
However, returns wise, they seem to be so tight ? my daughter's shoes colour faded too quickly and the lady acted like it was our fault. Another store refunded us and let us swap with another colour.
Advice to some of the old staff/ managers - stop staring, judging and making faces. Your attitude doesn't reflect the fact you work in a shoe shop.
September 2024 by Becki Thomason
Excellent service from Frankie today at the Hinckley Store to help fit my daughter?s school shoes. We needed a narrow fit and Frankie had such good knowledge of which styles might work - she had time and patience to sit and help us - so different to other shops.
Hinckley is a franchise and operates head and shoulders above other Clarks stores for service and choice.
February 2024 by Petrina Lowe
Purchased shoes from Elliott Fields, Rugby Store for 4 year old grandson on Sat 27/1/24 - feet measured excellent service. Grandson loved them.Asked if wanted box at point of sale - declined.Took Grandson home to Mum, he tried on his shoes and was excited because they have dinosaurs on and flashing lights. Daughter was surprised they were 10G as last pair bought in September were same size.Grandson told Mum they were hurting his feet.I live in Hinckley and had my Grandson again on Monday 29/1/24, so visited Hinckley Store. Explained the issue to the lady who greeted me. A man came over and suggested we check feet measure. Confirmed 10G and suggested they may be hurting feet as new style (Grandson was wearing sketchers). I advised Grandson normally wears Clarks and has never had an issue before.Asked for exchange or refund. Told by same man ?yes, no problem if you have receipt and box?. Explained I have email receipt, but had declined box at point of sale as have no need for it. He stated could not resell without box. I challenged - he refused.Phoned CS while in shop at 13.42, who confirmed box not required for exchange / refund and offered to speak to the assistant. He declined to speak to her. She reaffirmed while on speaker phone. Assistant stated it was because they are a franchise. CS confirmed again that box not required.Assistant still refused. I left the store and phoned Rugby, who also confirmed that the box is not required. I spoke to the Manager, Hannah, who offered to call Hinckley Store for me. I thanked her and left my number for a call back.Hannah called me back at 14.12 and told me she had spoken to the Manager at Hinckley. She told Hannah that they had refused exchange / refund because the shoes had been worn - this is not correct on any level.Put simply, the store at Hinckley have lied.Hannah has offered an exchange / refund at Rugby Store, if and when I can get there with my Grandson. Whilst this is good service on her part, it is a 30 mile trip for me and it should have been resolved by Hinckley.
February 2024 by M.A
Extremely poor service.Bought some shoes and after wearing once they ripped my heels, leaving me in pain and bleeding. Was within 28days, they refused to return.The manager was obnoxious, rude and had no courtesy or manners. Terrible attitude!Under the consumer act 1995 I am going to pursue...
September 2023 by Zahoor Ul-Haq
Good friendly staff, very helpful.
September 2023 by Rita Kelly
Lovely shop nice staff
August 2023 by Martyn Disney
My go too show shop !! Me and Noah go to get his school shoes and also my wife to be gets her shoes for work. The staff are always amazing never waiting to long and bend over backwards to your needs. Amazing customer service ? ? the manager is running an amazing ship !!! Thank you !!!!
May 2023 by John Welford
Very helpful staff. Good selection and excellent value at the moment.
August 2022 by The Monkey
Quick and effective. Very happy to help. School shoe's are a go go go.
August 2022 by Emma Morson
Excellent service, the best in the area. Great choice of styles in-store and offered to order if they didn?t have items in stock. I would highly recommend the Clarks shop Hinckley.
July 2022 by Philip Bird
My wife always gets what she wants at Clark Hinckley.
March 2022 by Liz Ireland
Great service.
