September 2025 by Lauren Thornley
There are some really helpful colleagues in this store, always happy to help. But the lady behind the till, on this morning 02/09, every time I've shopped never even says hello, just continues chatting away to colleagues about how she can't get things done because of the amount of customers, which is fine if you're in the middle of a chat but at least say hello.
August 2025 by Jan Czerwinski
Very good point!!
July 2025 by Lisa Hamiton
I went in yesterday with my little girl to choose paint for her bedroom.
We met Terry from the Hinckley store who was absolutely amazing, he couldn?t do more for us. What a gentleman he was. He had time, patience and fabulous customer service. Highly recommend. And thank you.
July 2025 by Kat Sherrard
Really helpful staff! Special mention to Callum who went out of his way to help us when we were searching for a specific wallpaper that we couldn't find! He checked everywhere and made sure he found what we needed! 10/10 service!
Also mention to Louise who was helping as well, so lovely and trying to problem solve for us!
Absolutely would recommend this store to anyone just for the friendly and helpful staff alone!
March 2025 by Mark Haines
A good range of items to select from with friendly, helpful staff.
February 2025 by Pete Kelsey
Self service till required authorisation, which took a while to find someone. Also the receipt machine did not work. We were short on time so couldn't wait for it to be sorted.
February 2025 by Our adventures Around
What a range of products! A lot of great value items and some winter specials.
Unfortunately though they have moved to self service checkouts, not ideal and not a fan.
Tina checked us out and was super pleasant and helpful.
Long may they keep staff on the tills.
December 2024 by Ell
Lovely store, staff are very helpful and friendly! Always happy to help you
August 2024 by Daniel Price
Great place
May 2024 by Alvarez Putero
Just left the store. Was in the queue for assisted check out. Next in line, customers in front were about to finish. A blonde lady insisted I use the self check out as I was paying by card. As I was purchasing heavy bags of sand and cement along with a few pluming items and various hardware I didn?t fancy lifting all those items on a till, nobody seemed like they wanted to help me, so I left everything there, and I?ve decided to go to wickes. Not a fan of pointless self service checkouts, especially when two members of staff were manning them, and not even helping. Self checkouts are pointless. Two members of staff could have served me a till, but I?ve left the items and have gone elsewhere
May 2024 by liammartinsmith1
Don't go Saturdays. That's when 5 staff have an impenetrable chit-chat near the showers, but apparently can't help you buy a shower!? If you don't mind interrupting the group 3 seconds... to get rid of you, young Radio Rodney will quickly radio for back-up from a young lady all the way at the front of the store [rushed off her feet] who is the right low rank to deal with putting a code into a cabinet lock 5 metres away. Once he's set that task in motion, wait for him to sort of shoo you away and tell you to go wait for her over near the cabinet so he can carry on the jokes with his colleagues. Thanks RadioRodney ;)
April 2024 by swapna chamathakundil
I visited this store for the first time today. Oh my goodness, it was such a great experience. Daniel was the one who assisted me and I spent over an hour choosing a lot of items. I purchased paints, wall coverings, an extractor fan, ductwork, kitchen cabinetry, and so many other items. He was not irritated until I had completed my shopping. At last, he loaded the items into my car. Genuinely lovely; I adore him...Thank you B & Q Hinckley .. See you soon
March 2024 by Stephen Hancock
Helped with information on a power tools
March 2024 by Oliver Linnett
Amy has an attitude problem
March 2024 by John Shaw
Alway Helpful!
