Auto Repairs in Hinckley, Leicestershire

“MATT, JACK, LEWIS, STUART, MATT!!! YOU GUYS ROCK!!!!

I recently had the pleasure of working with the fantastic team at the Hinckley Halfords store, and I couldn't be more impressed with their service. I purchased a Carrera Vengeance E Spec Electric Bike, but it needed some parts to get it up and running. From the moment I walked in, Matt & Jack, went above and beyond to ensure everything was diagnosed accurately and promptly. On this occasion i even caught then during a shift change and Matt held back trying to find suppliers to source the parts needed. They even didn’t charge me for the initial inspection, which is a testament to their commitment to customer satisfaction. jack's approach was that it needed to be right first time round... like he said he and matt wanted me enjoying the bike outdoors rather than having it indoors.

The team also carried out a complimentary safety inspection, during which I decided to upgrade to the Slime inner tube. The store manager was excellent in overseeing the repair, ensuring that my bike was restored to a like-new condition, and I’m absolutely thrilled with the result.i can only say that his leadership in managing the store was evident as could be felt by my manay visits and head scratching moments. Regardless of the time and even on occassions when i called in about a half hour to closing they still were on hand to assist and answer my amateur questions.

Matt, Jack, and the team provided a level of care that truly stood out. Jack suggested I take out the service plan for added peace of mind, which was a great recommendation, and I’m so glad I did. Matt also took the time to ensure my brakes were set up properly for a mechanical bike, which was invaluable.

I am really grateful for their expertise and customer service, and I wholeheartedly recommend this team at the Hinckley store. I’m so happy I chose to build my personal eBike with the original Halfords Epec frame for the stiffer build, and thanks to Matt, Jack, and the rest of the team, it’s in perfect working condition now.

Thanks again to Matt, Jack, and everyone at the store – you guys are amazing! I hope you enjoy the donuts when you get a well-deserved break.
Fault
- Rear Motor not engaging, Error 00, Error 22, Error 20
- Walk Mode not working
- Intermittent power
Work Carried Out
- ECU Changed not fault
- PAS Sensor changed, Protected it with a 3D Printed One to stop this occuring again
- Full Bike Strip and rebuild
- Full Brake Rebuild, advised to install Hydraulic system due to mileage
- Future Proof Punctures by fitting slime inner tube
- Gear Service

Bike fixed and boy is it fast!!! No more Error 00!!! :-)”

“Thank you Nathan for the great customer service we received on the purchase of our car. I’ve purchased a vehicle from Research Garage before and would highly recommend them.”

“I have been using them for years and Chloe and jack have a very extensive knowledge and always get there quotes back to me that day which helps my business and ultimately the customer highly recommend”

“I called in to see Grant and Shooy a couple of weeks ago, as always a friendly smile and service, checked my tyre pressures and coolants free of charge, service with a smile.”

“Very impressed from start to finish. Offered great advice at the point of sale then kept me up to date with excellent communication during the fitting process. All supplied and fitted to an extremely high standard. Thanks so much!”

“I visited Kwik Fit in Hinckley and the service was excellent. Tony chap I spoke to ordered my brake pads ready for fitting when I arrived. Friendly and professional service and I am happy. I would highly recommend this centre. Thank you very much!! I will be going back again in the near future.”