January 2025 by James Barlow
Randomly verbally abused by a member of staff (13/01/2025), not the first time Iv encountered her poor behaviour and attitude. I?m gobsmacked that a staff member would just start on customers. Informed manager who couldn?t care less. So rang customer services who were very good, understanding and couldn?t apologise enough for the harassment I faced.
January 2025 by Gerry Mccorriston
The customer service today from the team and Justin was outstanding 20 out of 10!!! A really helpful guy!!!!! Thank you so much!!!
December 2024 by Colin Barrs
I tried to scan a multipack of water and it wouldn't scan, the woman came over and told me it wasn't a multipack and that I would have to open it and scan them individually, I looked at her confused as why would you put them on the shelf without unpacking them. She looked at me like I was a moron then walked off. When I got home looked at the bottles it clearly stated it was part of a multipack, she just couldn't be bothered to put in bar code in and it cost me more in the end.
December 2024 by Jacob Rankine
What a dump! Dark, dingy, poorly stocked and has got so expensive, especially the value stuff.
December 2024 by stephen brown
Went into store today ( will be last time ever) Couldn't find a few items I wanted , rude staff who just walk past you, got to tills, not one serviced till open. Member at self service said she couldn't open till. So i left trolley where it was and left store. Went to it's rival down the road got everything I wanted and served at till. No wonder Asda is sinking.
December 2024 by Elaine Ward
A very good place for all your shopping needs
December 2024 by alex cameron
Asda used to be a good value supermarket now it is poorly stocked non competitive supermarket feel sorry for the supermarket staff as you know it's not their doing.
November 2024 by Amy Ward
I feel sorry for the workers that do do a good job here but unfortunately there are very few but I have sang praises to those who deserve it.
However the self checkout is the worst and on this occasion was the worst time yet.
Team member Andrea thought it was acceptable to stand and have a social chat while we stood there watching and waiting and this is after she has walked past our till twice and not at tented to us. I went over and explained there is nothing more frustrating that waiting and watching the staff gossiping while we wait, especially after finishing our long day at work aswell. Andrea's response was she has been really busy working all day and is always there doing it on her own. Following this Andrea was loudly commenting on this so we could here saying she is only doing her job. Working full time in a pub and restaurant myself I understand the difficulties in customer service but Andrea clearly doesn't.
I then spoke to a manager Neil, he seemed like he didn't care in the slightest no apology etc. He said he would have words and he was not interested in further discussing the matter and no reassurance that Asda management are working to improve the issue. Honestly if that is how the management are I am jot sulrised the staff behave in the manner they do.
I was more upset by the attitude of the team member and the manager failed to make me and my husband feel any better about the situation. We are thinking we are going to avoid this Asda from now on which is a shame, we love Asda and this isn't the case at every Asda.
Also just to add what is the point in the staff having name badges and uniform of they don't wear them or wear them incorrectly, had Andrea and Neil had been wearing name badges they wouldn't of had to snap at me when I asked for their names.
October 2024 by Chelastine Odu
Worse management for click&collect long waiting always unprofessional staffs fot click and collect. Even they didn't consider delivery oder customer's also Paying money to them . They're keep waiting Delivery driver s outside nonsense Response. Horrible customer's service
September 2024 by Lois Smith
Terrible place to shop, staff are so rude and it?s just not a nice place really do not recommend
September 2024 by SI KILGALLEN
Great staff . Nice for a good shop
September 2024 by Bartosz Borowiecki
Good quality products
Also petrol station
September 2024 by Kazza Fletcher
Questioned why an item bought in the shop was over a pound difference to be told that prices are the same. No they are not. So to go to the store they charge you extra for your shopping than if you go online. The fruit and veg was empty.
September 2024 by Peter Lee
Good value,clean and fresh looking,not more too say it?s Asda?
July 2024 by SqurtB94 B94
Mandy who was on the self service was absolutely amazing I was shopping with my 3 girls she was so patient and willing to help cant thank her enough ??
