July 2022 by David Bright
Rooms disgusting, no hot water, bed stained, no tv remote, window frames rotten, carpets threadbare, room smelled of dog wee, abusive drunk shouting and swearing in reception.Truly revolting.
July 2022 by Catherine Shambrook
I would've given more if it was not for the fact that after getting back to our room at 2 am we were faced with a party going on which went on to 3 am and ended up in a fight with police being called. Bedding clean & bathroom could do with a tidy up.Also when we approached the staff about all the smashed glass in the carpark there seemed to be no concern about cleaning it up. I felt very unsafe with what went on
February 2022 by Mr83OB
A tragic way to spend a night. Police arresting a man on entry. Dank smell in the room. Diabolical pillows and nothing but
February 2022 by Margaret Harris
Terrible place. Would not advice anyone to stay there. I could go on for a long time what was wrong
February 2022 by OSMAN TUNC ERESEN
Good hotel
November 2021 by Margaret H
The hotel needs to be closed and a total refurbishment. The furniture was from the 60's. The room was dirty. The toilet floor tiles were cracked and could cause damage to your feet. If having a shower you would come out dirty rather than clean. The resteraunt was closed so no breakfast or meals. The walls are paper thin. The room smelled of dogs. I could go on and on. Not a place to visit or stay.
October 2021 by E4116KAdaveb
Description states recently refurbished?. Perhaps had a few tins of emulsion thrown around. Mouldy windows, mouldy bathroom. Very dated. Only plus side was cheap. Not great !! Felt a bit like a hostel
September 2021 by lindywinship
Bit like Faukty Towers but that was ok. Staying two nights first night ok, went off to do what we were there to do, I had been scratching all day, was covered in bites. Just thought it was me. I?d noticed the others scratching but none of said anything. Went back the next evening got into bed. Room stil full of the nights before dirty coffee cups, no beds made nothing don. We all get up the next day and we were all scratching I pointed out that I thought we had visitors in our beds. They were very decent and refunded. I had to visit the GP on Monday as I?m absolutely covered for medication. It gets better. I had a call from the hotel to say that we hadn?t handed in a key. Asked about and one of them said oh I left it in the room as the door has shut on but I has my things out. Drive off received umpteen calls saying a key had been taken. No it?s in the room. Well they disclosed they don?t have a spare key for any of the rooms. Surely all hotels have a spare/master key for every room. From a fire and safety point of view having spoken to local fire officers they said it was a huge concern because how would you alert people to evacuate them What if someone was ill in a room how would they get in!!!! I wish I?d taken pictures of most the lights not working. No telephone in the room so if you were t well how could you contact anyone to let them know and how would the medics get in to treat someone! I couldn?t recommend this hotel because of the reasons listed!
August 2021 by samkK3506VG
We arrived and the place was ok, front of house staff were generally nice at first (the people we dealt with). Turns out whoever else covers the other shifts are terribly rude and will happily throw accusations at you for their dirty rooms. Basically the day we got home I politely rang back to ask if I could get my electric tooth brush sent back as I left it there and before I could find out if they had it the receptionist started accusing us of smoking in the rooms. One of our friends pulled two single beds together before he went to sleep and told us that multiple cigarette butts were out on the floor underneath one of the beds which he moved (the morning after he was explaining this to us saying how gross it was). The receptionist and manager started telling us they had video evidence of cigarette butts on the floor, ash on the window and cigarettes in milk. I explained that we don?t doubt that either as we saw this too, and then told her how none of us are smokers and our friend with this ?smoky milk? in his room was lactose intolerant (not even joking). So I explained this to her whilst I just sat there in a bit of shock with how aggressive their accusations were - they were basically blaming their lack of cleanliness on us and insisted all their rooms get cleaned. I can tell you, as none of their accusations are true that this is a very dirty place to stay in. I?d avoid!
August 2021 by suesO204FX
My Dad and I (+ dog!) stayed at The Eden House Hotel for one night whilst visiting Grantham and surrounding areas. Despite the mixed the views I liked what I saw - unfussy, value for money and town centre within walking distance (c15mins). The hotel has recently been taken over by a great family who all gave us a warm welcome. It is large and bright. Yes some areas need a bit of TLC but everywhere was clean and tidy (including our bedrooms). The restaurant was not up and running so no breakfast (due to last minute staff issues) but was not a big deal. We would stay again. Wish this family the best of luck on getting up and running - they have a great attitude and were most helpful/went out of their way to help where they could.
August 2021 by Timeless
Looked ok on website got there dated old hotel room was clean that was about the only positive. Constant banging of doors all night long and was told homeless people and immigrants get to stay there always seemed to be hanging around the reception. Also in the middle of nowhere never again
July 2021 by Carl Frost
Decor terrible run down and shabby. Do not go by the pictures on booking.com as they are nothing like what you get. Bed hard train went past my window every 20mins ish and the bathroom floor was uneven and loose floorboards. Would deffinatly find another hotel to stay at in Grantham..... Staff friendly thought that's the only upside.....
July 2021 by Lyndsey Charles
Turned up late at night with my daughter for my pre booked and paid for from at the hotel to be met by darkness and 2 very rude, scruffy men refusing g to allow us in as the hotel was being ?refurbished? I asked what me and my daughter was to do at this time of night with no where to stay to only be told in an aggressive manner and raising of a voice that we could not stay there ?legally? offered no other help only aggression. Absolutely disgusting, the men?s behaviour towards us was appalling. This hotel needs to rethink its staff and customer service
March 2021 by 420AndrewD
When I arrived after a four hour travel I found the hotel was not even open. There seems to be a dispute between swapping owners and the new owner is unaware of all the bookings through online third parties, even though it's the hotels responsibility to inform them if they are closed. The night porter rang the new owner who I over heard on the phone say "it's not their problem and I need to ring ebookers for a refund". disgusting lack of care and organisation. stay somewhere else and avoid like the plague.
July 2020 by Gemma Crouch
This is quite honestly one of the worst hotels we've ever stayed in. The hotel lobby etc seemed ok however once we found our room (we weren't given any directions) we were instantly shocked how dirty the room carpet was. I can cope with dated decor but cleanliness is a must. The bathroom was filthy with mould and slimey scum all over the shower cubicle and the toilet was brown too!! The sink wasn't in the bathroom which seemed odd but we can cope with that. The lights were so dim you could hardly see anything, the dressing table stool had a broken leg and the window didn't open. On the plus side we did have hot water however only one set of towels between us. Thankfully we were only staying one night and we never stay there again.
