December 2023 by Paul Warren
Good experience got the glasses in double quick time
September 2023 by Sharon Hodgkin
Staff were very friendly and helpful, Optician was particularly very helpful and extremely thorough during the eye examination and explained everything clearly.Selection of Glasses very good and lots to choose from with really good offers on some of the frames .All in all very professional helpful people.Many thanks ?
August 2023 by Jayne Emery
10 out of 10 for service here they make you feel confident comfortable nothing to much trouble spend time with you every one has a smiley face makes you feel better wouldn't go any where else ???
August 2023 by T S
Arrived 5 mins early for my appointment and then was made to wait 30 minutes.You can't be late as they will cancel the appointment but they can't keep to their own appointments.
August 2023 by sharon astill
I've been with Specsavers for years the customer service is excellent and they always good with helping choosing the right glasses for me.
July 2023 by Steve Andrews
Tha assistants are very helpfulI. If you need help with your new glasses they are only to willing to help you pick a pair
July 2023 by Aimee-jane Hill
Great staff but very limited selection of glasses compared to the larger stores.
July 2023 by Twiddly Bits
This branch of Specsavers was at one time so efficiently run it was a pleasant experience. What's changed? Perhaps customer services, one hand hasn't an idea what the other hand is doing. Over three weeks ago, I told my spec would be ready in a weeks time, I thought at the time, Specsavers are getting it together as it used to be more like two weeks. Unfortunately, I got that wrong. I phoned up after three weeks enquiring if my specs were ready. I was told when they come in the shop we will phone or text you.. if I hadn't had phoned, I'd still be waiting for that phone. From phoning, I asked if letting the customer was not their policy anymore, the reply was I don't know why you were not phoned, no I'm sorry about that. My personal feelings are that the customers are no longer valued as was, So marked down in my books
July 2023 by Gina Currie
Great service. Took my daughter for first eye test and was great with her and out her at ease. Will definitely be going back
June 2023 by NEIL A
Update 6.6.23Still no contact.Update 2.6.23Despite completing the complaint form as requested an automated reply suggesting I would be contacted within 24 hours, there has been no contact. This serves to compound the initial issues and leads me to downgrade my score to 1 star.Initial review 29.5.23, 2 starsThe treatment I received in store was fine but I am very disappointed with the quality of my glasses. Micro scratches have appeared very quickly, reflections are a real issue and up close sight when using a mobile is not good. This makes my glasses far from what I hoped.Having switched from Asda for what I thought was a better deal I have discovered that anti scratch and anti reflective coatings are really important. These are extras at Specsavers and included at Asda as are thinner lenses.So in my opinion changing to Specsavers was a mistake and one that I won't be repeating.I will be returning to Asda to purchase replacements having learned an expensive lesson.
June 2023 by Darren Bolingbroke
Very poor, service, very long wait and two wasted appointments. 1st appointment order messed up.2nd appointment arrived on time (a couple of minutes early) kept waiting only to then be told They couldn?t squeeze me in and would have to rebook. Needless to say I won?t be back for a 3rd visit!!!Update: I?d already filled out the form?.no response. Also didn?t mention I was nearly over charged £100. Thankfully my wife spotted it.
May 2023 by Martyn Statham
Used them for a hearing test, staff were friendly and helpful, facilities let them down, during the test, noises from the shop were loud and distracting, the test had to be paused while a hand drier was being used in a toilet next to the room, because of facilities, not very professional, won't be using them again for a hearing test.
April 2023 by mark adams
I do not why there is some low reviews. My eye test and purchase of new glasses were fantastic, I was unsure of the style I wanted and Andrew was really helpful in picking the style for my face shape and prescirption. Really great service today
April 2023 by Tina Hancock
Great service. Helpful staff. And quickly adjusted my glasses for a more comfortable fit.
March 2023 by Christina Baker
Booked an eye test online for today, with Specsavers. Stressed that I needed a downstairs room as Icouldn't manage a flight of stairs. Im still on crutches after an accident. Arrive to be told that they don't have a downstairs room available today. They said they tried to ring me on Sunday to let me know....which I obviously missed.....but it beggars belief as to why they couldn't have sent me a text if they couldn't actually speak to me. This is a bit deja vu as I'm sure this has happened with Specsavers before. It's not great customer service!
