February 2024 by Geoff Lyth
I had a real problem in that the postal delivery person left my two signed for parcel somewhere else. I rang the sorting office and spoke to a really helpful and plesant ladt called Danny and she sorted it out for me and sent another helpful delivery person called sam to collect my goods from there they had been wrongly delivered. Sam brought my parcels to me soon after she had spoken with Danny. Both Danny and sam are a credit to Royal mail and both are pleasant and went the extra mile to get me the signed for delivery parcels. Well done ladies, you cold not have done anymore.
February 2024 by Mill
The polish man who works here is great! Resolved the issue with my parcel very fast
January 2024 by Gebels
Bunch of cowboys, waiting for a delivery for two days but when delivery hour is gone tracking says UNABLE TO ATTEMPT DELIVERY, two days in a row, cannot collect as they are always closed, completely useless service
November 2023 by andrew kellam
Had a birthday two weeks ago, still waiting on cards to arrive from family.I?ve awarded a 1 star review, think that?s being generous!
October 2023 by crib puta
my order says its been delivered by coalvile.. like its been 2-3 says now am i havent seen my order it was supposed to be here on the 18 the estimated delivered day was 20th its now the 22nd.3 parcels and i havent seen none yet its says delivered, whts happening
October 2023 by Andrew Kirk
Awful service?. Item was sent to wrong delivery office (Earl Shilton not Coalville) had to wait days for re-direction and finally get update saying delivery today by 3pm?It?s currently 7pm and nothing has arrived even though the post man came with letters today but no parcel. He just shrugged and said ?I dunno?.Seems like the staff don?t give a damn about anything. And they are increasing the prices again soon how can they justify that?
September 2023 by Ava Rose
Rubbish!! 3 of my parcels have gone missing. They delivered it to the wrong address then it says it got marked as delivered, what rubbish.
September 2023 by Taufic Korah
Supposed to to receive an item on 14th September and still haven?t received it on 18th September yet says delivered and no one picks up the phone. Smh
September 2023 by Ozlem Subasi
Horrible people, horrible delivery office. I was expecting 3 big parcels and have not recieved any of them. On Royal Mail page, tracking info says " my items were delivered by Coalville delivery office" l contacted with Royal Mail customer service,l was told my parcels sent back to the seller. Then my second parcel l also recieved the same info,when l tracked my item on Royal Mail page.. " item was delivered" l called Royal Mail and asked them l was at home all day,how this is possible?! If my items were sent back to seller, why they say" items were delivered?" If they sent my parcels back to the seller, they should not put the false info there!!! l can not even open a case when delivery info shown " items were delivered" but they denied and this time they said items might been delivered somewhere but don't know where! Just not to take any responsibility off stealing! And today my third parcel vanished and same tracking info. I recieved nothing, l live in London and this delivery office is in Leicestershire!!! How come they can deliver my items anyway as l live in London and tbis one is in Leicestershire?!! And how come they can leave false delivery info and says "delivered"when they did not deliver anything to me?!! ?!! Obviously their staff stole my all parcels and left false info there!!!! Thieves!!! l lost around £250 in those 3 big parcels and thieves just walked away with it!!!
August 2023 by mick chambo
I also is not happy about there service as this is the 3d time my parcel as gon missing ? but the most annoying thing is not having a note posted to tell me if it add been left with a neighbour or back to office for me to pick up or have it redelivered ? so the delivery people so have a kick up the arss about that ?
August 2023 by Olivia P
How can I contact the number on the delivery card, if there was no delivery card left. Because my very complaint was that nothing was delivered and the parcel is missing! An extra poor review for this. Unacceptable service from RM Coalville.
May 2023 by Matthew Hall
Absolutely awful. My mail has gone missing multiple times and I've never been able to get through by phone to find out where it went. I've waited for 45 minutes on the phone multiple times before giving up because no one answered. The location is only open for a couple of hours per day which isn't very useful since I can't get there to sort things out in person due to being at work. The main Royal Mail isn't much better since I've been trying for days to contact them through various methods (email/twitter/website) without any response.
April 2023 by Hanka88 Ju
Absolutely Useless. 2 hour opening hours? Ridiculous. The worst delivery office I've ever seen. For every parcel you have waiting over week and finally you can't get it because office is non stop close.
March 2023 by FireFly_FPV
What's the point in opening 8-10 ?! Absolutely usless
January 2023 by Dave
No business mail collections for three days this time. All vehicles back in the yard by 4.30pm, despite collections stared as going on until 6pm. We have the driver on CCTV driving PAST our office, then saying he couldnt find the address. Complaints line REFUSES to escalate and fails to log complaints. These people seem to want to see small businesses driven into the ground. My old man and his brother would turn in their graves with 30 plus years in the old Royal Mail each. Appalling service.
