June 2025 by Lynne Burns
My friend and I went to Lloyd's bank Coalville yesterday to register her husbands Power of Attorney and cancel direct debits going out of his account that he no longer needs. They were absolutely brilliant. It was a complicated procedure and took a long time but both the cashier and the manager couldn't have been more helpful and got us through it. We couldn't praise them enough. Would definitely recommend this branch as opposed to his normal branch in Hinckley.
March 2025 by Darren Chambers
The bank is never open on a Friday I would you to know why
March 2025 by David
Alway treated with respect and kindness. Very helpful and fast service
December 2024 by Joel Le Bars
I was treated as a potential suspect at the Coalville branch. Twice. I wanted to pay my builder and also to transfer money to another financial institution. Lloyds denied the transfers and blocked my account on one of these transfers. I had my passport with me. They are abusing their power. They are mental. No way to raise any complaint or to discuss with them. They will not listen. Hopeless. They treat me as a suspect at all time.
November 2024 by Kasia Kropielnicka
Most depressing, slowest costumer service, Saturday morning when most people had day off to sort things and no one really working there? never back again. Prefer drive somewhere instead visit Coalville Lloyds branch.
July 2024 by Drew Bell
Don't know why I bank with this firm. Customer service non existent. Rang for an appointment had to go through all the usual stuff then ok transferring you to the right department. We are extremely busy today with a high volume of calls. That old chestnut. Minimum 30 minutes waiting time. This has gone on for months. Time to leave I think
May 2024 by Dirtys hangout
Today being 11-5-24 arrived @12:58 told was closed. Was unable to deposit money into account. It?s advertised to 1pm on Saturday.
April 2024 by adam life events king
Very poor. Always waiting always got something wrong
March 2024 by Kevin Walker
Absolutely garbage service went in to transfer money only to be told couldn't as my card had been cancelled and not been told it had been cancelled even though had numerous id went to cash machine and it worked went back and bluntly told carnt do anything when asked what would of happened if abroad was bluntly told tuff should have more cards with them branch currently under investigation
December 2023 by Paula Jane Davenport
Good bank with good service
July 2023 by Richard Dakin
ATM always works
February 2023 by edmore mashiri
Very good service
February 2023 by Helen Davies
Staff always helpful and friendly, nothing is to much trouble,
October 2022 by Angela Oconnor
Joanne. 5 ****thank you , never been in a bank and had that much help before. Above and beyond , so helpful ,I would like the management to know how happy I was with this personThank you
October 2022 by Merriel Clarke
Quite busy and had to queue for 15-20 minutes. Only 2 out of 4 cashiers in operation, although a bank staff member apologised for the wait which was due to staff illness. Everyone was polite and efficient.
