April 2023 by Elaine Constable
Yet another branch that will be closing for good in just a few months. Where are people supposed to go to conduct face to face transactions?
October 2022 by Jane Cox
This Branch needs a shake up. Absolutely ridicules. Branches closing and the ones open are in the dark age
August 2022 by Ravi Mistry
Went to the bank to and I had such lovely service from a lady called Abida. She was really friendly and was able to help me with all my needs. Thank you very much
February 2022 by Darren
Good service from them. But i wish they open on Sat Mornings at least until 12pm. Would be nice.
October 2021 by Richard Blake
Currently closed (albeit temporarily), for the past week Updating google would have been helpful.
July 2021 by Louis Bunney
Just update the opening hours on Google! Problem sorted. Yet, turned up having checked the time on Google to be told it's now closing at 1430. Clearly the staff member doesn't understand the process as I advised her to contact headoffice to update the hours, only to be told she doesn't believe they need to. Well you do. I think the majority of the planet use Google, I'd expect a huge banking establishment like Natwest to keep on top of this. The worst part about this is the 25 minute wait outside only to be told not today!
July 2021 by Dawn Bednarczyk
Note... NOT open at 9.30am per website.It is 10am.Also last time here queuing 40 minutes in freezing cold just to put envelope of cash in hole in wall. Staff chatting away to customers about all sorts not caring to work quickly for the customers queuing outside!
July 2021 by Thomas Connor
Absolutely disgraceful, I checked the opening times of Birstal branch, it said closes at 3pm, taken me an hour & a quarter to get here,arrived at 2:40pm, bank closed, notice on the door saying close at 2:30 PM, this adds insult to injury, as my local branch in Anstey was shut down a few years ago, this is the nearest branch to me.
July 2021 by Courtney
Only open from 10-2 and only 1 person allowed in the bank at a time. Don?t go here unless you have an hour to queue.
July 2021 by Muree Squires
I would give them no stars if possible. Old fashioned hours, no service.never open.
September 2020 by Richard Pratt
Standing outside like a fool wondering if the staff inside are actually working, and not having tea and cookies wasting the day away.
September 2020 by Bridge car sales Leicester
The staff are so awkward and unhelpful for no good reason at all.Natwest offered me compensation which i refused i have taken my complaint to the ombudsman and closed my account after 22 years.
August 2019 by Steven Tinkler
Awfull bank put overdraft fees up by 50 percent over night stay clear.
March 2019 by Shivang Patel
Kept in wanting and when comes in counter they doing something else.
September 2018 by concezio morelli
Due to widespread closures this branch has become uber busy with massive queues, the staff are obviously under too much pressure and consequently makes a less than pleasant experience when one is rushed and treated with less than polite tellers. I don't blame the employees as much as the employers. The world is getting a very impersonal place and Nat West is not helping one bit.
