November 2023 by Jim Guy
The staff were friendly, polite and helpful. Opthalmist very friendly, explained everything.Pleasant visit
November 2023 by Tobia Wallis
Really helpful as always. Been on a long term customer for over 15 years
November 2023 by Paula Bland
Lovely staff and a great service.Really put you at ease.
October 2023 by Rob Richmond
Fantastic helpful staff None pushy just excellent at their jobs especially Aqeel and Paula. A very good range more expensive than I would normally pay but worth it for the brilliant service.
October 2023 by Dave Lawford
Staff has no interest in after sales service just wanted to sell new frames rather than a simple repair to a pair of glasses purshest from you
May 2023 by Lauren Manning
Great service highly recommend
April 2023 by Karen Pywell
The Manager has no empathy for staff or customers which is not good for business. Lots of customers complain about her but yet never any action taken.
June 2022 by Jade Cook
Was meant to have had my contacts two months ago now. Went for an hour and half fitting appointment and accidentally broke the lense so was told I would get a call to come and pick up my new lenses the following week. Three weeks later still no call. Called Boots to be told that they hadn?t even ordered my contacts and to wait another 3-4 days until they are delivered to store. 3-4 days go by still no lenses!!! Two weeks later finally got a call to say my contacts are ready to be picked up but I would have to book a half hour appointment before I can take them home bare in mind I?ve already been given some disposable ones to use and have no issue putting them in or taking them out?? so pointless and stupid amount of time wasted when I should have already had these two months ago !!!
December 2020 by Fiona Gardner
This is the third time I ve used Boots at Birstall and I cannot praise them enough. They go above and beyond. My glasses broke yesterday and I just called in today in the hope I might get another pair. Not only did they replace them immediately but I only had to buy the frames. Plus they straightened my driving glasses too. Exceptional service. 5 stars. Thank you.
December 2020 by Paula Thornhill
Loving helpful female member of staff called Shabnam? I think very polite and helpful.
December 2020 by jmhanson12
excellent service i received today foe eye test thorough and courteous staff i was prescribe some stronger reading glasses and i am very pleased with my choice of frames and the price was excellent as well very caring yes i would recommend boots
August 2018 by Marco Ferreira
Went there on the july 25th and purchased 2 pairs of including 1 pair of sunglasses for my holidays in a total of £490 for both plus insurance.
Week later on the august 2nd went to pick them up just to find out the sunglasses haven't been delivered and was told they would be delivered on the 13th but that wasn't good enough as I would be on holidays then so the manager said I could have the sunglasses free of charge because they were already made and they had prescription on them and as courtesy as sorry for the whole situation.
I came back on the 20th so on the 21st went to pick them up just for them to tell me once again that they dont know where the sunglasses are, I felt like a proper muppet then but it was last time as I won't be coming back, I know they don't care as I'm 1 customer but every 2 years me and missus were spending there about £700 between glasses and sunglasses, terrible organization.
March 2017 by Solly
Located in a nice spot with ample parking. Great staff very helpful.
