January 2024 by Teela JSH
Went in to pick out some new glasses and try contact lens. Lynne H assisted with picking out the glasses and the contact lens trial. She was patient, polite and helpful. She supported well and made me feel comfortable with trialling contact lens. Nikki assisted me with collecting my new glasses and again gave wonderful service.
January 2024 by Amanda Sale
Thank you to Cheryl for a very informative voice mail regarding our upcoming appointment and great customer service from Nikki ?
December 2023 by Jordan May
Had a brilliant experience in specsavers. All the staff were lovely and understanding, especially Dani, Natalia and Adnan, and explained everything very thoroughly. Thank you!
December 2023 by Gemma Kinson
Thank you so much brilliant service from Lynna today with my daughter glasses
December 2023 by maia guyan
First time i?ve been & needed glasses. Felt very at ease and super friendly staff. Made you feel comfortable through every step. Shakeel did my eye test, he explained each part and was very polite & friendly. Lynne followed through and helped my pick a pair of glasses, suggesting good frames and in trend colours, as well as explaining the following steps. Overall very happy with the service & would recommend.
December 2023 by Gavin Winson
Both Haleena and Shakeel couldn?t have looked after my daughter better while having her eyes tested. Eyes were tested using new equipment and lots of variety in frames to choose from. Store is in a new location and is looking great. Would definitely recommend using the Ashby store.
December 2023 by Richard Vann
All went well. Got eye test and prescription. Chose the lens options which cost a lot. Chose the frame. Then a big problem. Had to switch to ultra thin, very expensive lens as one eye is short sighted. So my original lens choice was no longer on offer. Had to pay for the upgrade, after a spat about the price increase. So not a very generous or professional attitude by Specsavers. They did not stick to their word. Went home thinking the whole pricing structure is a scam. Should have just got the prescription, gone home, and done a price check on the internet. Still feel I have been zapped.
December 2023 by Leigh Bilson
Excellent service at this store. Staff went above and beyond what was expected.In particular, a very thorough eye examination by Adnan and post examination help from Cheryl.
November 2023 by Laura Hinds
I went in for a contact lens trial last week and Haleena and Maya couldn?t have been more lovely and helpful. Had a great experience and will definitely be back when it?s time for my eye test! :)
November 2023 by Joseph Grace
Excellent service throughout, Sight test, OCT test & two pairs of specs. Dani was excellent.
November 2023 by diamoond art
Lovely new store, came in with my son to get his glasses sorted as they were slipping down his nose, the lady that helped us called kaysie was really helpful and sorted them within 5 minutes. Would recommend.
November 2023 by Richard Booth
I had an eye test which I felt was rushed! I was told I needed new prescription so I picked 2 pairs of glasses, vari focals. I waited 3 week for them, they came and were wrong. I waited another 4 week and one pair turned up they were better but not perfect. I was told I had to let my eyes adjust to the new lenses!! Really, I gave it a week and they gave me headaches. To top it off I went to another Opticians a small one in Burton on Trent and the prescription they gave me was perfect!! May I say 2 times less stronger what Specsavers prescribed me.I wont use them again, unprofessional and im out of pocket of £350. I wouldn't give them one star.
November 2023 by Morag Kennedy
The store is looking great now they have moved further up the high street - more room and much brighter. My contact lens check and eye test were carried out by Shakeel who was lovely and explained everything to me. He was very thorough. Byron helped me with choosing my new glasses. He was very patient and gave me plenty of time to decide. All in all a fantastic service which I would recommend.
October 2023 by Becky Turner
The new store is wonderful, very spacious and bright! Staff are all very friendly and welcoming. Lynne.H helped me choose my glasses and was there when I collected them. She was really friendly, kind and genuine lady. She was very informative within her role. I'm really happy with my new glasses! Thank you Lynne ?
October 2023 by Hazel Blockley
Went to collect my first pair of verifocals. I was once again served by the lovely Anna, who went over everything I needed to know to help me with my glasses. I then met Cheryl, who greeted me warmly and sat by me throughout the process. I felt like royalty with the service. Thank you ladies. I cannot help but strongly recommend the Ashby Specsavers store for all your glasses, contact lenses and all things connected with these items. Thank you, will be seeing you all soon
