August 2025 by Sam Prentice
Rach was a massive help during our move into our new rental. she was quick and efficient at answering our queries and would recommend anyone looking to rent a house to use Rach
August 2025 by Jamie Dawson
I?ve had a really positive experience with Your Move Skelmersdale. Julie and Rachel have been fantastic throughout ? both very supportive, approachable, and professional. They go out of their way to make sure everything is clear and stress-free, and it really feels like they care about their clients. I would definitely recommend them to anyone looking for a reliable and friendly service.
July 2025 by Power ?dapower93? 93
Would recommend! Any troubles with renting, to let or any other enquiry?s then this is the place to go. Rachel Dodd put a lot of hard work in for me to get my house sorted along with embrace financial services for my mortgages. 5Star service
July 2025 by james ashworth
Amazing, professional service from Julie and Daniel which made a potentially stressful process run so smoothly.
Can't thank the team enough.
May 2025 by Muhammad Hussain
Went for viewing property and very helpful staff Deborah. Guided me re the area and showed me another property without appointment.
A big Thank you to her
February 2025 by Janet Heighton
Rachel has been absolutely superb in supporting me over the last year in preparing to let a house. Always friendly, patient and ready to offer advice and support whenever I needed it. She has made me feel a valued customer, filled me with confidence and made the process so smooth and easy. I am sure that my property is in good hands. Thankyou Rachel.
February 2025 by Mr Correct
Daniel has been absolutely fantastic in helping me and I cannot thank him enough for his dedication, help, patience and work ethic. He has been extremely kind & considerate throughout. Again, I cannot thank enough. Superb...
February 2025 by Charlie Morris
Julie and Daniel were both really helpful throughout the whole process. And questions or help i needed they always done the best to get answers as fast as possible.
February 2025 by Jesús Rubio García
Daniel at Your Move went above and beyond to ensure a smooth and stress-free experience for both the buyer and seller. His communication was clear, honest, and remarkably transparent, making the entire process much easier and more manageable.
He not only put in the extra effort but also proactively unblocked challenges along the way by facilitating communication between the buyer and seller, ensuring everything kept moving forward.
His professionalism and empathy stood out throughout. If you come across a property listed with both Your Move and another agency, I strongly recommend choosing Your Move?particularly in Skelmersdale, where Daniel?s dedication sets a high standard.
October 2024 by Jason P.
I contacted this company to buy a property at Trencherfield Mill in Wigan as a professional investor, but the agent is one of the worst I've dealt with. The manager Julie Peel is one of the rudest and most unsavoury characters I've ever encountered in the business and the branch culture towards customer service is absolutely reprehensible. They have no interest in selling properties to professional investors, and become obstructive and abusive when you try to ask them questions before booking a viewing. I'm now in the process of contacting the seller directly, but a company like this is with its current management is an embarrassment and detriment to the Your Move brand. To add some context, I contacted them to discuss putting in an offer on the property. I spoke with Daniel whose sense of logic was at levels of incompetence I've never encountered by an estate agent. I understand that they cannot share details about other offers on the table, but he had no interest in saving time by telling me if an offer I would make would be less than a previously rejected offer. In other words, he would gladly take an offer from me to pass to the seller that he knew would be rejected. I've never worked with an agent that conducts their business in such a pointless time-wasting inefficient manner. In an effort to try and work with him, I presented a hypothetical situation to illustrate the point. I asked that if he had a property where someone made an offer that he rejected, then another person offered a lower amount, would he reject that, also. He simply could have said yes or no, but instead he refused to answer the question, and asked what my point was. I explained that the point would be made upon him answering the question. The discussion descended into a protracted argument with him refusing to answer any question I asked about making an offer without wasting my time, the agent's time, or the seller's time. I then spoke to the Julie the branch manager, and it quickly became clear why there is such an obstructive culture where there is a serious lack of sales training and a culture of entitlement where the customer is a second class citizen. Almost immediately, Julie adopted a defensive approach where she kept repeating a question to which I kept supplying the same answer because she wasn't happy with the answer. After four rounds, she accused me of being repetitive. I had to explain that this was because she asked the same question four times, and that the answer had not changed in between each ask. After the conversation descended into another argument, I told her that I will make a formal complaint to which she replied, "That's great!" Of course, there was nothing "great" about this which I told her. Her defensiveness then went to the next level - she told me she feels "scared" and that I'm "abusive". I immediately knew the kind of person I was dealing with - someone who plays the victim when things don't go their way. I asked her to clarify exactly what she's "scared" of. As I expected, she could not provide a clear answer, so she came up with that she's scared that I don't want her to help me. I told her that this makes no sense not least because that's the exact opposite of what I want. She eventually put me back through to Daniel who continued to refuse to provide me with any information, and only wanted to set up a viewing. It's like this agent is nothing other than a viewing factory, and have absolutely no interest in fielding questions that customers may have ahead of a viewing. It's the exact antithesis of running a sales business! I don't know whether the staff at this branch are obtuse, obstinate, stubborn, disingenuous, or deliberately difficult, but the entire experience was horrendous, and a huge waste of my time.
February 2024 by Kirsty Williams
Amazing service from Your move Skelmersdale. The agents go above and beyond and worked extremely hard to ensure that all my needs were met. James and Julie were extremely helpful to ensure that all paperwork was completed promptly. Nothing was too much bother and we?re helpful when I needed support and guidance ?
January 2024 by haashim salad
I had a fantastic experience securing my new house. The process was incredibly swift, and Rachel, was wonderfully supportive. She was always there to address my queries promptly, making the entire journey stress-free. Grateful for her guidance!
December 2023 by Charlene Ashworth
Rachel was excellent right from the beginning to the end, very helpful and informative. We spoke on the phone several times and emailed and I felt very comfortable speaking with Rachel. Thank you
December 2023 by Karolis Bartkus
Good service, very polite and helpful
December 2023 by Phil Amos
Rachel has been managing our portfolio of properties now for the past 6 months, she is an absolute pleasure to deal with and nothing is ever too much trouble. Highly recommend to all local landlords looking for a 5* service?
