March 2024 by Sandra Boajey
Difficult to get an appointment but the staff are always helpful and do what they can. Great customer service ?
March 2024 by Su K7
with all my respect for reception and other staff.. today I been there just I need one report about my pain burn body with Dr. shoaeb khan, he?s not respected to me and without he know what?s my reasons, without he do any tests, without he watch my burn body, First thing he said you okay I can?t give you any report, how you know I?m okay? you depend which tests? without do anything ? and finally very rude to me say you don?t get my point just go
January 2024 by Hayley Rutland
Awful to get an appointment, website states appointments can be made upto 3 weeks in advance ?. No they can?t you need to ring on the day at 08:45 , phone will then be engaged for ages or put in a Que to then be disconnected. When you do get an actual face to face appointment you?re left to sit there for over 30 minutes past your appointment time !! I was in way too much pain to be sat there any longer so explained to the receptionist it?s been 35 minutes since my appointment time I need to leave I can?t physically sit her in longer , her response ? okay?Paramedic did eventually ring me 10 minutes after I left but didn?t fill me with confidence during our call and then do the exactly what I asked him NOT to do
September 2023 by Andrew Dawson
If you need a prescription, but you work nights so you can only phone up after 12pm, you're out of luck. The receptionists here would rather allow you to die than allow you to have the audacity to try and order a prescription after the sacred 12pm mark.
August 2023 by Uma Pandinha na Europa
The place is very clean and organized, I just moved to another city and registered with this GP, apparently it looks good and the staff is very welcoming and friendly, but a negative point is that it takes a long time to get an appointment, I have an auto immune disease and I need to be constantly at the doctor, but from what I understand it will be difficult to schedule appointments for close dates and this is bad for those who live in pain and need to consult frequently.
July 2023 by Magic
Unfortunately I have to agree with the many dissatisfied people who have tried to use this practice. They seem to have more staff than Doctors or patients. The waiting room is always empty. Maybe all the doctors are working on the front line somewhere else?
June 2023 by Brandon
The receptionists act like bouncers, guarding the GP's from patients who need their help. I love getting told I can't see the GP, and that I will have to go to the walk-in center or ring 111 instead. I rang 111 and they told me I had to go to the walk-in center or A&E to be seen instead... So I went to the walk-in center, and they told me I should go to A&E to get seen there, I went to A&E and got told it was only a chest infection and I should have gone to the GP in the first instance... love to see it...
February 2023 by Laura O'Byrne
I've always managed to get an appointment for the same day- the doctors I've seen have never rushed me along, always have time to listen and assure me
November 2022 by hojat rostamii
There are bossy employees who do nothing and are always rude??????
November 2022 by RoarTalentz
Phone line can be engaged for years.
November 2022 by Chris Tasker
Shocking services at this place. Poor communication and staff don't keep you updated. Upset a lot of patients and don't care. Still can't see a gp face to face but you can see a nurse.
November 2022 by james mcveigh
So this morning I get a phone appointment after 20 minutes of calling them to take place at 6pm I call up at 6:18pm and get told I?m 3rd to be called and I?m still waiting on them to call me and it?s currently 7:30pm just bad services, they don?t care about patients health i wouldn?t recommend anyone going to them
November 2022 by Sharon Marks
Absolutely diabolical practise, do not bother contacting them if you are sick, they don?t care. They are worse than useless!
November 2022 by brooky rambo
Waste of time. Can't get an appointment. When you get through. There not interested. Actually put the phone down on me.
November 2021 by Vicky Cullen
Absolutely dreadful service. I never leave reviews normally. But im really angry with this GP surgery. Never an appointment to be had and if I do get one its a weekend in sandy lane. I don't know how they are getting away with it anymore. Shame on GPs, they do not support other NHS staff working in hospitals ?
