November 2023 by Andy
Usual stuff from MacDonalds, The order point was not working or the receipts after purchase. Food was as expected.Wheelchair accessibility: Yes
October 2023 by Lee
I should have given a review a long time ago but today was the final straw. This must be the 5th time AT LEAST that this branch has got an order wrong. The incompetent staff honestly haven?t got a clue and the customer service is a disgrace! I had to back yet again and this time I asked at the first window for a free item the same as the item that was missing off the order. The girl at the window said this wasn?t an issue and then at the next window they refused to give the free item. Absolute joke of a place and to be fair to McDonald?s whatever people?s opinions are of the food this has absolutely nothing to do with the taste or quality of the food it?s the horrendous service you receive time after time at this branch. If you really want a McDonald?s drive 2 miles and go to the Rising Bridge branch as the service there is 1st class every time
September 2023 by Chris Whiteley
Does not accept student or military IDs which is the only branch I've seen with this policy. Medium fries arrived half empty which is disappointing, the food was hot though which good.
September 2023 by MakeA Raise
What an Absolutely disgusting experience even worser due to a manager called ELEANOR can only assume as to why she acted the way she did. Waited 20mins for my food after it had gone to collect and disappeared off the screen (seems like a very regular occurance at this brance) many customers after me came and went , After enquiring about my order to a so called manager ginger hair IMMATURE little girl called ELEANOR who has no communication skills and lacks every other skill possible to be a manger (no idea how she got a manger role can only assume must be a shortage of workers or she wasn't hired due to her merits and that definitely shows) told me I had to keep waiting ??? After telling her I had waited 20 mins and customers had come and gone after me she replied like a robot without any emotions or facial expressions whatsoever( however in fairness it could of been due to the layers of makeup glued to her skin like a leach stuck to its prey refusing to budge) that I had to keep waiting in a very rude manner. I finally got my food I checked the time stamp to see how long it had been ready which showed 18.00 about 30 mins ago, after pointing this out to the so called manager ELEANOR who showed via her demina and attitude she was displaying that she didn't really want to be there and was not bothered which isnt professional at all ( if you dont want to be there and it shows clear as daylight through your behaviour, attitude and actions then why not find another job instead of belittling peope enjoy life, live a little and allow someone else who is qualified and willing to do so instead) she was not at all concerned about how long the food was ready or if it was cold but more concerned about me zipping my bag properly even though i had done so but was not to her liking very petty and immature behaviour. She didn't seem that concered about all the others before myself that didn't even bother hence i feel she was discriminating against myself( can only assume cause I enquired about my food which was probably something she hadn't encountered previously and never knew how to deal with the situation). To the extent that she followeded me out the shop in a very IMMATURE , aggressive and confrontational manner and kept chasing me like a bully in a playground which just escalated the situation even more, again clearly showing no relevant experience in life to hold such a post cause actions like this just add fuel to the fire no idea what outcome she was looking for for but my procative behaviour all over not zipping up a bag to HER satisfactory standards shocking. Honestly think the owners of this franchise need to train their staff to treat all their customers equally regardless of who they are as it seems to be an ongoing issue in this particular branch, where employees seem to think they can treat a select few of their customers as they wish absolutely disgusting to say the least.
September 2023 by Lewis Stephen
Why advertise as a 24 hour restaurant if your only going to serve drinks at certain times? I wouldn?t mind but because of its rubbish location I had to drive all the way back round the roundabout to get to the motorway empty handed. Since it?s opening the place has been sub parr on all aspects. Food definitely disgusting. Made worse by the service. Probably because it?s run by kids. Once, whilst I was eating there, I watched a young girl, probably around 18-19 interviewing another young lad around the same age for a job. If you could call it an interview. The guy was clearly her pal as she sat there with doe eyes flirting with him. They had a laugh and a giggle and then gave him the job. Ludicrous. Need some adult management in that place asap
September 2023 by Paul Cre
The app failed to recognise that was there, so I could not place an order using the app. Went to counter and it took 5 minutes before a member of staff asked me if I was ok.
August 2023 by Mark Forte
Item was missed off my order. Nice modern place. Toilets were clean, seen worse. 1st time here, would return.
July 2023 by Danielle Gansler
I?d give a zero if I could! So in my slightly hungover state we decided on McDonald?s for lunch. Rawtenstall McDonald?s is quite possibly the worst one I have ever visited! Never an adult or senior there, kids are running the show and couldn?t run a p**s up in a brewery quite frankly! Just one of my gripes is that I asked for extra pickles on my burger, got told no?!?! Erm excuse me?? and this is what I got???less than what I usually get??? Not one working brain cell in that place!
July 2023 by Jack Hughes
£28 order for 4 of us and completely horrible. Don?t use this McDonald?s food is vile, chips soggy and burgers cheap and tacky.Told by staff to bring my burger back to prove ?? well here it is
July 2023 by F O
If I could give 0 stars I would. My order is 8/10 times wrong, items missing, no sauce, cold fries, staff are either illiterate or have 1 braincell between them. I don't know how hard it is to read an order and double check the items inside the bag before giving it to a customer/delivery driver. Spend over £20 on food and because I didn't want a drink and made it into a meal then I am not allowed any sauces because their new policy states that it's a one stingy sized sauce pot per meal. What a joke. Ran by a bunch of ?'s and yes men/women. Management need to give their heads a wobble and sort out the one sauce policy and train the staff.
June 2023 by Callum Imeson
A nice McDonald's with a very unique and modern feel. The food was standard for McDonald's and the staff were nice enough. 4 stars as there was a limit on sauces, 1 per meal, which I've never encountered in the UK and is annoying. Overall I would reccomend for a fairly unique McDonald's experience.
May 2023 by Aleksandrs ?
Petty customer service, only allows one pot of measly sauce with your meal. Restaurant policy to be tight. Poor customer service. Very disappointed of ?new policy? often visited this place, but now I better will go to KFC, where you can have unlimited sauces!
May 2023 by mohammed harif
As a driver,they make it out that the orders are ready and when you get there as per usual it?s not,they tick it off as ?ready to collect? so they don?t have to pay just eat the delayed payment which leads to drivers not getting paid for their time they are waiting too? (15-30 minutes is standard time waiting over there)When I asked for a manager regarding this,a lady approached with an attitude and her reply was ?I?m not the manager I?m the owner (Chloe) and we have the best time for deliveries in the northwest,and I said I believe that as you tick them off saying they are ready to collect but I?ve been waiting here for 20minutes and it?s still not ready even though you?ve got on the board it?s ready and informed just eat of this too,she turned around and said whatever,if it bothers you that much go somewhere else then it?s not like we?re short of drivers.
May 2023 by Paul
This mcds ALWAYS get your order wrong.They just dont "get" the concept that somebody would not want mayo and ketchup or salad all over a burger,but on the occasion the order is correct its usually nice (for what it is,its no 5 guys obviously).If you venture inside after school times its full of feral kids but other than that,all good.
May 2023 by Hadyn Broadhurst
Customer service was on point, was greeted at the drive through by a lad named Elliott who welcomed us and told us his name, for the food we ordered 2 Big Mac Meals, Cheesy Sharebox and some chicken selects. All I can say is that the food came to us quickly and was hot to eat
