May 2025 by D Robo
I opened an account, Sent all the relevant details via internet got all set up they sent me a debit card? Then froze my account saying my id was not correct
November 2024 by Phil Floyd
I have a small business in preston and the only time I can put cash in the bank is a Saturday morning . I went to the counter and a woman told me to use the hole in the wall . I said I didn't want 4 different receipts . I spoke to the manager the next week and he said that they can open till at anytime . The next Saturday the same thing happen ( I don't normally get cash) . After a bit of fuss they open a till for me but them refused to give me a receipt . The woman was very rude to me .I would tell you more about woman but I probably can't
May 2024 by Neil Hartley
Still waiting for a cheque book after 3 months , been a customer over 50 years, and the service has got progressively worse.
February 2024 by Mark Chippendale
The manager at TSB on duty today 19/2/2024 is an example of how not to treat elederly people.He showed no empathy when we tried to unblock my uncle's account.This was our 4th visit over 6 months and whatever documents we produce he always finds an excuse not to help.This time it was because only his the first letter of his first name was on the form and not his full first name...even though his national insurance number was on the form.My uncle is 83 and in poor health and have to try and resolve this when he is well enough to attend the branch.This manager should attended a customer service course and show more empathy.I hope when he reaches the age of 83 he is treated better than he treats people of this age.I think this is a clear example of ageism by this manager.I get far better service at HSBC.
August 2023 by Linda Brown
People are really nice but TSB as an organisation are incompetent! Interest rates for savers pathetic. Managed to lock my account when my relative cancelled a lost card on my mother?s account! Now after opening what I thought was a chance to get a better rate on my savings with a monthly saver I?m told you can?t deposit extra money in it! So I closed it- all done through internet banking to save my time, paper and the planet. Unbelievable that the first monthly payment taken immediately when account was set up on line has been sent to me as a paper check!!!! With 2 separate letters related to same! Head in hands- how much does that cost in terms of paper postage and time to write the check when I set it up thru my ONLINE ACCOUNT. I despair with this bank-time for a change
June 2023 by alex cc
Frazer and mo helped myself and my partner set up an account. No pressure was placed on us. I've dealt with Frazer for years and he ls very informative and goes above and beyond to help
May 2023 by David Kirkman
Following a bereavement,the help and compassion from Julie and advice from Luke was brilliant. These are an absolute credit to TSB.
April 2023 by L X
Went into the branch on a Saturday to get some cash over the counter (as I had reported my card lost and blocked it) However the staff said that they no longer gave out cash on a Saturday. They asked me could I not borrow the money off my parents or boyfriend? I informed them my parents were dead and I'm single. I work very hard and just wanted access to my own hard earned cash. I went home in tears. What is the point of being open if you can't even give out cash? TSB need to start treating your customers better and allow over the counter cash withdrawals on Saturdays and Sundays (like the good banks and building societies do). I've had previous bad experiences with TSB. I think I need to change banks.
April 2023 by Marie S
Very rude. Everytime I go in they hover around me like I?m up to no good and they start to whisper to each other about me. All I simply do is go in now and again to put money in my account through the ATMs but apparently that is an issue for them.
April 2023 by louisa daley
Thank you so much for a brilliant experience staff at tsb was extremely helpful needed a new bank account for my daughter, staff was very helpful an friendly. I highly recommend them .
March 2023 by L
Went into the branch on a Saturday to get some cash over the counter (as I had reported my card lost and blocked it) However the staff said that they no longer gave out cash on a Saturday. They asked me could I not borrow the money off my parents or boyfriend? I informed them my parents were dead and I'm single. I work very hard and just wanted access to my own hard earned cash. I went home in tears. What is the point of being open if you can't even give out cash? TSB need to start treating your customers better and allow over the counter cash withdrawals on Saturdays and Sundays (like the good banks and building societies do). I've had previous bad experiences with TSB. I think I need to change banks.
March 2023 by E
Went into the branch on a Saturday to get some cash over the counter (as I had reported my card lost and blocked it) However the staff said that they no longer gave out cash on a Saturday. They asked me could I not borrow the money off my parents or boyfriend? I informed them my parents were dead and I'm single. I work very hard and just wanted access to my own hard earned cash. I went home in tears. What is the point of being open if you can't even give out cash? TSB need to start treating your customers better and allow over the counter cash withdrawals on Saturdays and Sundays (like the good banks and building societies do). I've had previous bad experiences with TSB. I think I need to change banks.
March 2023 by XXX
Went into the branch on a Saturday to get some cash over the counter (as I had reported my card lost and blocked it) However the staff said that they no longer gave out cash on a Saturday. They asked me could I not borrow the money off my parents or boyfriend? I informed them my parents were dead and I'm single. I work very hard and just wanted access to my own hard earned cash. I went home in tears. What is the point of being open if you can't even give out cash? TSB need to start treating your customers better and allow over the counter cash withdrawals on Saturdays and Sundays (like the good banks and building societies do). I've had previous bad experiences with TSB. I think I need to change banks.
November 2022 by florin salam
Unprofessional and very rude
November 2022 by Madalina Guta
Unprofessional and very rude
