October 2023 by Michael Fowell
Pokemon cards get locked up like they are gold so you have to ask for help every time you want a pack
June 2023 by gillian Caesar
We spend an absolute fortune in this store practically every month, my 10 yr old grandson bought some head phones they didn't work we tried on 3 different x boxes one x box being brand new , we took back to the shop to ask for an exchange the ignorant member of staff was very rude to my grandson whom is autistic, he told him there were nothing wrong with them and refused to exchange we ended up going to Blackburn store where we received excellent customer service and also the guy who tested them said there was an error showing up , we will never set foot in Preston store again due to the rudeness of the one male member of staff we complained to customer services whom dealt with the complaint but no apology to to my grandson whom was very upset , we spent £300 on the day we bought the headphones obviously they don't want custom , we were always in the store but never again it will be Blackburn or reebok from now on they don't deserve customers, half the tine there just standing around talking and not helpful
May 2023 by Habbs Maljee
OmgVery nice place extremely huge lots to choose from only snag kids don't want to leave and grab everything be warned
April 2023 by sara tearle
This store is absolutely huge. Spent ages just browsing and getting loads of ideas for my grandchildren. It's dangerous that I can park right outside and not worry about how I'm going to carry all my purchases home. Loved it.
April 2023 by Francesco De Santis
Lots of to toys. Big shop and good staff
November 2022 by BradX2Y
Love getting my Christmas and Birthday presents from here, great selection of funko POPS only problem it's the free book doesn't always show what they have in store
October 2022 by M B
Absolute disgrace of a store. Extremely unprofessional, rude and discriminatory staff who have little regard for customer service. My visit to simply purchase a PS5 yesterday was nothing short of shambles, despite website showing 15 in stock. Racists staff, judgemental, DEMANDING I.D, and the manager Kaydee is nothing short of disgraceful who behaved like she owned Smyths. A total liability. Do NOT visit this store to be dealt with bullies who will undermine and degrade you at every opportunity. No response either to my request/complaint for Head Office to investigate and review cctv footage. STAY AWAY and spend your hard earnt cash elsewhere
October 2022 by Norma Foulds
What a fantastic store! If they don?t have it you don?t need it . What a range of products, staff are absolutely fantastic.
October 2022 by Me 66
Went shopping with my son and his partner to buy a pram ahead of my first grandchilds arrival. The store is large, well stocked and sells a wide range of products from new born upwards. Lots of equipment for babies and children available as well as too many toys to mention... Well worth a visit and I guarantee you will not come out empty handed!There were plenty of staff around although I observed that on the day I visited they were all young. As with lots of youngsters these days, they were not particularly people friendly and at no point did anyone approach us offering to help. This would put me off visiting again I'm afraid as it does not make for good customer satisfaction. For this reason, 4 stars given.
October 2022 by ELAINE LOWE
Much better now it's loads bigger but all I could see and think of is Toysrus.It's like they're a carbon copy of the ill fated Toysrus.Made me a bit sad. I loved Toysrus and got talking to another customer in Smyths who said the same.Let's hope Smyths doesn't end the same way.
August 2022 by John Horsfall
Big toy shop, sell toys.
August 2022 by HT vlogs
When I visited this store on Tuesday 16th of August we picked up 2 sticker books amongst other toys and games the whole shelf was full of these books all with labels showing the make of the book in question and the price 8.99 so let my child pick 2 of them up to then be charged 36pound odd at the tills when asked they said 1 was 19.99 and the other around 16pound odd if I remember correctly but see pictures for exact price charged and see pics for shelf prices the whole shelf contained these books with labels under them with the books name on and not 1 label said anywhere near that price but then I was approached by a man dressed in normal clothes to tell me he was moving things around and when I explained the whole shelf was labelled with not only prices but they was for the same make of book and his answer was"So what I don't care im moving things around so I will not be discounting them so take it or leave it"As he was aggressive I just chose to ask for a refund instead as I was not willing to pay around 37pound for books I can get online for 12 pound for bothAll other shelfs that was being moved had all prices removed but we was told the shelfs with prices on was still OK but then to find out this so I don't get the guys problemI shop here ever Christmas and birthdays for my 3 kids and to be spoke to like summet someone stood in like I was the stupid one when we was told 1 thing but he's doin another anyway I will not return to this store again after thisNever had this problem instore before and the till staff was nice about the whole thing it was the guy dressed in plain clothes I think someone mentioned he was a merchandiser or summet they said but don't hold me to that I personally thought he was a manager as he even spoke to me onway into store and in normal clothes see all pics for prices shows and prices charged
August 2022 by Kris Runner
Lots of toy selection and staff were nice ?
July 2022 by Sid Moh
Buy bike for my son is faulty want move bike with pedalTake to Preston store to repairThey told is manufactured fault they cant do anythingNot even year old bike very disappointed staff not helpful
July 2022 by Diamond Dust
Pure utter trash we gave my baby?s bike to be repaired PIAD FOR IT!!!! ONE WEEK GOES BY AND NO UPDATE. When we went there they said we?ll call you when it?s finished we got they gave us no receipt and my husband didn?t think anything of it. We call after a week and they deny that they have our bike we explain that we have no receipt as they never gave us any. They tell us they need our details which we give complying and then they ask for our receipt again and again we explain AGAIN that we don?t have it but they keep asking. There not giving our bike which was quite expensive either. My toddler keeps asking for the bike and it breaks my heart seeing as we are not well of financially and he?s really been looking forward playing with his bike again.NEVER GO TO THIS STORE THEY ARE THIEVES WHO DONT CARE FOR CUSTOMERS OR KIDS HAPPINESS.
