September 2023 by W6292XMmichaelc
Myself and my partner stayed here at the weekend, and initially we thought it was excellent, we where attending an event and a business close by to the hotel (I will not name them) when we advsied them where we were staying as we had travelled from Scotland, they told us some horror stories, one being that the kitchen had some sever complaints in the past about the cleanliness and other things, with that being said we eat out that night, on return we had an early night as we where up early for said event, our neighbours who came in at 1am with no respect for guests at all, had an extremely loud night, if you know what I mean, let me just say the rooms are not sound proofed and you will hear every single thing, I mean everything, sounded like they had a great night though. I complained to management at 3am and had asked to be moved rooms, the noise continued in the room until 5am (some shift) and we werent moved at all, the language barrier was making it difficult for him to understand exactly what I was saying, I have now asked 3 times to have a refund, there is no contact number for this place and only looks like an email for Rafeez. The place is muck, the chap behind the desk who checked us in was a great guy, he even sided with us and noted my card was on file so I should get a refund, He was the best thing about the place.
July 2023 by Neil Nightingall
Very dated rooms but very clean. If your looking for a cheap Night away it's fine, felt sorry for the one guy trying to run reception do the bar and deal with complaints ?. Reminded me of Faulty towers ?. We had a good laugh to be honest and would go back, hopefully they upgrade the hotel soon.
July 2023 by T5680DLdavidg
Lovely scenery and a restful sleep . Continental breakfast excellent choices and plentiful. Staff make up for tiredness of the rooms. Good value for money accommodation however tricky to find without sat navigation or WiFi
July 2023 by Dean Gudgeon
Continental breakfast includes juices, croissants and cheese slices. Ridiculous
July 2023 by Kim Smallwood
Beautiful surroundings but too many maintenance issues. No lift working so majority of guests allocated first floor although room is quiet. Problems with bathroom plumbing, no tv system working in any room which is not acceptable when youre staying for a week. Also very limited evening meal menu if staying more than a few days. Staff very pleasant and try to accommodate but maintenance issues seem to be out of their control. Sure the hotel will improve eventually but cannot recommend based on this stay. Also the photos on the website are from many moons ago and do not bear a resemblance to what the site looks like now so bear that in mind.
July 2022 by Peter Eddleston
Very helpful staff, we hadn't packed any shampoo or conditioner for an overnight stay went to reception they very quickly supplied me with a bag full of the required items. The whole place seems to be undergoing a refurbishment, our room was away from the main building because we had a puppy with us, the room was spotless clean and tidy bathroom lovely, only thing was bath very slippy needed a bath mat to safely shower in, minor thing really
July 2022 by Matthew Raine
A clean, decent hotel. Staff were friendly and helpful. Food was great and reasonably priced as were the drinks. Whilst the spa was in need of some renovations it was clean and the facilities, jacuzzi, steam room, Sauna and pool were all enjoyable to use.
July 2022 by Joseph Lenert
Stayed here a few times in the last year and the wifi has been utterly useless on each occasion. The walls between rooms are paper thin. Food is OK. Staff are pleasant in the main. Once you get past the shiny reception area everything starts looking a bit tired.
July 2022 by Karen Templeton
Stayed here on a recent Mystery tour. Far outceeded our expectations. We had booked a twin room, and were very pleased with what we were given. Not a room but a suite. Sitting room, bedroom and bathroom. Super comfortable beds. TV in both bedroom and living area. Very comfortable.
July 2022 by Clare
Lovely hotel, rooms are slightly dated but good for one night stay, bed was lovely and comfy and the hotel surroundings are pretty and easy to drive to, great works Xmas do and overnight stay. Food at the do however was pretty bad and drinks are a bit pricey too hense only 4 stars
July 2022 by Adrian Tone
Booked the hotel for the beautifull swimming pool for my daughter to have a splash but when we got there we were told its not functional! Very dissapointed with that, because we should have been informed. Overall our trip was saved by the Duty Manager Emma which was an absolute bless and made our journey worthwile. Absolute superstar made us feel like home and cut no corners in showing us what good management is all about!Thank you for everything Emma, all the best!!!
July 2022 by 248baumer X
Looks great online with ample parking, but this is where the good illusion ends, I regret to advise. Couldn't park, poor service on check in, went to my room which was already allocated to someone, restaurant last seating 830pm, bar good size but ill stocked and sticky / dirty absolutely no professional service. Bar food simple options almost fast food as the kitchen closed at 9pm sharp. I had to use a soup spoon to eat my main meal as there was nothing else. Zero table service, not the end of the world. Bedroom grotty, dated with curtains hanging off the wall and faulty toilet wasting water. The swimming pool early AM was small and to the left of what looked like it was either under repair or under construction of some sort. Jacuzzi was great. Breakfast we were able to use restaurant no service despite sign stating stay wait to be seated then you slip your manhood into the hole through the leather look chair as it is split carefully standing when you realize they have quite literally got you by the balls. Breakfast food was good coffee nice cutlery almost clean enough to be acceptable. I am someone who has to travel for work every week, I love my job, and although I stick to a mid-range budget I found this fell far short in ever way. The site is huge it has fantastic opportunity ahead of itself but need major injection of money or it will turn into a load of houses.
July 2022 by DYLAN JONES
Group on deal. 2 nights accommodation 1 night dinner 2 day breakfast. Food was superb. Staff were exceptional, very helpful nothing but compliments to them all. Rooms were outstanding a little noisy next to the kitchens preparing breakfast. We had wine with our dinner. Wine was very pricey £22 a bottle.Views and the lake added to our visit.Definitely worth a visit. We will return in future.
July 2022 by Kathie Davies
We stayed at Park Hall for one night away on a Groupon deal. As soon as we parked and got out of the car we smelt a horrible strong smell of petrol. We checked into the room but the room smelt of petrol and it was giving me a headache so we decided to go to reception to see if we could change rooms . We saw a lady called Emma who was acting Manger for the evening and she apologised for the smell and explained it was the boiler and that rooms on the first floor would have this issue. She changed our room to the second floor, away from the boiler, she gave us complimentary drinks in the bar and even arranged for a bottle of wine with our meal. She was amazing!! The hotel should think about promoting her to Manager (rather than acting) she was so pleasant and friendly and couldn't do enough for us. We had an unexpected situation in the restaurant later in the evening but the staff were all so friendly and helpful we had a little giggle about it later and also at breakfast! (you'll not forget that one!!) The staff and cleanliness and food quality do this hotel credit! We had such a lovely stay such that we are going back mid-Christmas to have a little "us time" and staying in such a friendly and comfortable hotel. Management need to sort the boiler situation as I am sure more people would love to stay there and maybe haven't said anything about it. Thank you to Emma and all the staff at Park Hall, really looking forward to seeing you all again at Christmas! xxx
July 2022 by lorraine andrews
reception walking in was beautiful. check in was smooth and staff were helpful. Room was nice and beds clean and comfy. Cleaning wasnt the best but it was tidy enough. Struggled to manage a wheelchair and suitcases in the small lift and through large fire doors. Restaurant was very nice and food was ok, staff very friendly and attentive for dinner service. Went to the health suite and oh my goodness, the state of the small pool was dire! floor looked dirty and stained, middle of it just looked like bare plaster. the roof looks like it has caved in several times and one part even has a tarpaulin covering it. Needs sorting out majorly. we would come back and use the hotel but not if we were looking for a relaxing pool and hot tub. also on our visit the disabled lift stopped working making our stay very difficult as most facilities were up the steps to the bar
