January 2025 by Comfort Lazarus
We are regular customer at Nando's and always had a good experience but tonight me, my wife and my son went for dinner and had a bad experience with food and service. I ordered a new deal with full chicken and some extras with drinks and then I thought of ordering half chicken more. I went back to the table and saw that there were four portions 2 legs and 2 breast pieces but the breast portions was like half of the portion and missing the wing bits. When I informed one of the Employees, he said that he'll get another breast piece for us, we were nearly finishing the food and a lady named Ellie came and said that's the way chicken is, when I showed the chicken portion, she said she can't do anything as there is nothing wrong. I insisted her that it's not the way it always is as we are regular customers and I know the food portions and serving. She still insisted that everything is perfect, even when I told her that I'm not happy with that, she just said sorry and can't do anything with it, like turning a deaf era to my complaint. I repeated multiple times that I'm happy with this but she ignored my complaint and made me feel that I'm wrong.
I believe that this lady Ellie was new in her position or was just covering from someone but could have handled the situation better.
This is the worst experience we have ever had at Nandos. I wish I would not have dined at Nanod's especially at this occasion. I believe if it was someone else instead of her, they could have handled it better than her, as in the past if we ever had any Issues, it was always resolved immediately in a very good manner. I would again say that this was the worsted experience and my wife and son felt embarrassed on this occasion. I don't feel like visiting Nando's again after all this treatment, I'm very disappointed and was put off. I would not encourage anyone to visit this branch specially if there are inexperienced people or on purpose people who purposely turns a deaf ear to customers ????????? ?
January 2025 by Sara Khan
Absolutely shocked by the service I received by the MANAGER. (Black hair, rough looking as if she was on drugs). She was so rude and ignorant when taking my order. She had a face on throughout. Didn?t even smile once and she?s supposed to be the manager!
January 2025 by Nathan Wood
Not as good the second time round. First time experience was 5* but the second time was disappointing
December 2024 by Mebs
By far the most consistent Nando's. Really good service as always and the waiter Yousuf was really accommodating. ??
December 2024 by sarah oliver
Lovely
Kid-friendliness: Yes
Wheelchair accessibility: Yes
December 2024 by Gemma Warburton
Grand opening of Nandos deepdale preston after refurbishment.
First impressions, was welcomed in by a friendly team member.
The refurbishment is outstanding. Beautiful furniture and wall art , everything is immaculate.
Jimmy served us and as usual he is so friendly and professional.
We had a lovely meal that was cooked to perfection and presented very well.
Always have a brilliant time here cant fault anything at all. 10/10
December 2024 by Simon
Still being fitted out
November 2024 by M H
Plates stunk.
October 2024 by S
Great place with freshly prepared food,good atmosphere and superb service.Hus and Jimmy went out of their way to make our visit first class.We will be back.
September 2024 by Kelvin ?McGregor? Marshall
Food was good service was good but the toilets looked like they had never been cleaned
September 2024 by Andris Vilcins
We ordered a takeout with the server Ann Marie and she was fantastic! My girlfriend is wheat intolerant and doesn't do well with spice, so Ann Marie gave some really helpful suggestions and helped make sure the order was done correctly. The food was fantastic and I really recommend it to anyone.
Vegetarian options: Definitely a good few options for vegetarians and vegans, it's all marked on the menu for easy choosing.
Dietary restrictions: Handled it perfectly, let the kitchen know what we needed and made sure we were comfortable with what dishes were available to us.
September 2024 by Becky
We were starving from a long trip so was gone 8pm. Lady who greeted us was lovely she said it would be about 5 min for a table and she was back in 5 mins. Food was amazing as always. As we track fitness and food intake it was easy to find calories etc to help us. We are fast eaters especially when we are hungry. We had ordered, food arrive and eaten all in 45 mins. Everyone who worked there was v polite.
September 2024 by Mark Wilcock
Just great, the staff, the food, and so relaxing. Would go again.
September 2024 by Sajid Firfirey
Usual nando trips. Good food. Good service. Food came quickly too.
September 2024 by Amara
Edit: downgraded review from 4 stars to 3 stars as the response to my review is a copy and paste. Where?s the originality? The human touch? #dobetternandos
Got the 4 chicken thighs broccoli and mash. Was fine nothing to write home about but a great try if you haven?t been before.
