January 2024 by Grace Megan
Angela was very kind and welcoming, helped me with my questions and was making sure I was getting the best deals :)
January 2024 by estelle ball
Amazing selection of products, great customer service, kind and attentive staff.
January 2024 by Dean Warren
Friendly, helpful, and knowledgeable team - only a small shop but the best Lush I've ever been in because of the lovely team of people here.
January 2024 by Reece Woodhams
I recently visited LUSH in Preston and had an exceptional experience, thanks to the outstanding service from Deb.Her warm and friendly approach makes my shopping experience something truly enjoyable, and her extensive product knowledge ensures spot-on recommendations each time i return.With a LUSH addiction, I'll undoubtedly be returning very soon!#favouriteLUSH #customerservicewins
January 2024 by mijan haque
Staff members here are very attentive, they give you plenty of time to decide. Asked for recommendations and the recommendations paid off. Keep up the fantastic work guys
December 2023 by Kieren
I want to give a huge shoutout to the exceptional customer service provided by Ricky. My sister and I came in the store looking to buy a face mask. We were unsure about the differences between the products, so Ricky kindly sat us down and applied multiple face masks to our skin for us to try while she educated us on the ingredients in the products. In the end, we were torn between two of the masks, but decided to go with the chocolate one. Upon checking out, Ricky saw how keen we were to also try the other mask so kindly gifted it to my sister. The gesture was completely unexpected and made our entire day. Ricky is exactly what people want to see in an exceptional customer experience. She?s an asset to the Lush store.
December 2023 by carol christie
Great little store helpful and friendly staff lot's to choose from
December 2023 by colin wright
Superb service from the staff. Helpful and knowledgeable. Need one in Wigan (someone needs to make a move to encourage more companies to fill the space
December 2023 by Vanilla Chu
A lovely lady gave me an extra bathbomb at Christmas time because she said I was lovely and had good intentions. This was a lovely addition to the way she was talkative and acted familiar making me and my friend very comfortable. The staff here are really delightful.
December 2023 by Kaylem East
Went to lush to do some Christmas shopping for my partner today and was greeted by a lovely lady with red hair who was happy to help as I looked rather lost. Super informative, great energy and incredibly helpful mate my visit a great experience. Honestly some of the best service I have ever received anywhere. Thank you
December 2023 by Konstantin Konstantiov
Hi allAvoid at all cost!!!Ripping people off!!!Ordered a gift set for my girlfriend as one of her Christmas presents. I do this every year but usually collect rather than have it delivered.The parcel was sent out in clearly branded box that makes it quite obvious what is inside ,my surprise is now ruined as my girlfriend accepted the delivery.Who sends out gift sets in branded boxes.Edit:I ordered and was charged for a 10 piece £68 gift set and was sent a £27 4 piece gift set instead.Tried calling the NON existent customer service via phone but gave up after 40 min waiting for someone to bother picking up .Same story with the web chat service (4 hours no response)Raising complaint with PayPal to get my money back.Waste of time and money.Well done Lush you lost a loyal customer!!!Regards Konstantin
November 2023 by keelie dean
I went in the shop today and I just would love to say Alec was an amazing employee he helped me with the entire range and he was so kind and caring to say I'm a lush lover who is constantly in there I learnt things I didn't know due to Alec knowing the products like the back of his hand he gave me a wonderful somewhat spa treatment to help me find the right skin care and even did a pay it forward kindness by allowing me to have the gelt melt bath product which thank you soo much his enthusiasm was amazing and he made the experience amazing in general I felt very welcomed as I'm sure so did the friend I was with he made us laugh and catered to both our needs what an amazing employee and he is a attribute to the lush at Preston get yourself down there to meet the lovely alec and see all the amazing skin body and hair products aswell as the amazing bath bombs
November 2023 by Audrey Parkes
We had an absolutely fab session at Lush Preston with Shannon making ghost bath bombs with the kids. Shannon had the kids completely involved in the process and I've never known them so quiet ? We can't wait to come back for a Christmas session
November 2023 by tara allen
popped in today for a quick browse and was greeted by a lovely member of staff (didn't get her name but she had orange hair) who helped me with a few samples of a body scrub and proceeded to give me and my mum a free snow fairy candle, it was such a lovely experience, thankuuuu <3
October 2023 by megan jayne
Found out I have curly hair so went into store for some advice on how to maintain. Winter was amazing, very passionate and told me lots of information on how to look after my hair and how to maintain beaut curls! Thankyou so much. Gave me lots of information and big freebies ?
