August 2025 by Jane Hill
Excellent Cecilie was so helpful, warm, knowledgeable made our experience smooth from start to finish! We now have our perfect cosy sofa x
August 2025 by Gemma Ashcroft
Went in on Monday spoke with a lovely guy called Denzel. Honestly what a breath of fresh hair he was. Absolutely lovely experience and nothing felt to much. I was only planning on looking for a idea and left with a sofa. He went above and beyond to help us. Give this man a gold shiny star!
August 2025 by Review -
Outstanding customer service from Zayed at the Preston DFS, he answered all of our questions without any pushy sales pitch. He represented DFS with convenience.
It was a pleasure meeting you Zayed!
Many thanks!
August 2025 by Rod Patrick
Ian and Denzil were excellent, not too pushy with the extras and accepting of the fact we didn?t want any of them! Just had a notification of the delivery happening on Monday 4th August. Amazing!! Thanks guys and I?ve left the top marks on the feedback!
Updated post delivery ?
8.30am outside the house early as well! All the way from Birmingham! Nice chaps who delivered. Perfect sofa and perfect experience! Thanks again!
July 2025 by Ella Marie
When we first went to DFS in Preston we were immediately greates at the door and a member of staff saw us coming across the car park and had already started opening both doors to help us with the pram. We were greeted with warm and welcoming smiles and were asked how we were and they spoke to us about our baby and son which was really lovely! We were shown around and every question we had was answered by Ibby. He was extremely helpful and talked us through the whole process of buying our new sofa, delivery, sizing and tailoring of our order. We then came back two days later and were greeted again in a lovely manner and they remembered us. We were shown to the sofa we wanted to buy by a member of staff called Mo. Again, he was extremely helpful. We went through the process again and Mo was very patient while we talked through sizing, colours etc. We decided to downsize from the 4 seater Lorella to the 3 seater but they didn't have the 3 seater in stock so we were showed another sofa with the exact same dimensions so we could confirm our decision. We were offered drinks while we were deciding and we confirmed our selection and began the process of purchasing our new sofa. The entire experience was brilliant, I can't fault anything at all. We're excited to receive our new sofa for our new home! Thanks so much to the guys at the store who were so extremely helpful and friendly. Their professionalism and warmth was outstanding.
July 2025 by Nial Barnsley
It's ok. But was nothing suitable for me
April 2025 by Jamie Cassell
We visited DFS Preston (Mariners Way) and was greeted with a very smiley chap, talked us through options (fabrics, pricing, delivery - etc etc) all in-all a good experience, However... This is where it goes from bad to worse.
Firstly they delivered our 'new sofa's' in the state that they are in (see pictures below) the delivery man even said 'are these ex-showroom' my wife replied 'no, we've been waiting 4 weeks for these'
When I got home from work (several hours after the delivery) I walked through my front door and the delivery men had dented/scuffed my walls and doorframe with the sofa's. My wife phoned customer service which they then had to get a repairer to fix the sofa's, and he said 'I've never seen a new sofa so bad'.
Me and my wife wasn't happy with any of the 'experience' or 'service' provided from DFS.
My wife called DFS and spoke to the manager of the Preston branch (Glen) Who I can only describe as a misogynistic arrogant pig. Not only did he be-little and nearly bully my wife with his tone of voice and non apologetic speech waffling on about how we 'chose the cheapest sofa' and 'what else do you want me to do about it'. When I got home from work, my wife told me about the phone call (So I phoned him back) in which he then gave me the exact speech he gave my wife. I demanded an apology off Glen and we came to a mutual agreement of a '£50 goodwill gesture'.
The damage to the walls/doorframe was then investigated (with proof of pictures) was sent, to then only be denied liability and was indirectly called a liar as DFS spoke to their delivery driver and they said 'we believe our delivery driver's honesty'
So we're now left with a damaged doorframe and scuff marks to the walls and a sofa that can only be described as 'second-hand'
AVOID.
April 2025 by Robin Wright
Fantastic staff, ..Denzel was a brilliant seller who gave us space to look around and choose the right suite what we wanted. he is professional polite kind and friendly who helped us to look and once we found the one for us he explained all the different features... 5*******
March 2025 by David Hall (Stainless Dave)
We recently purchased a ?Dallas? range 3 seater electric recliner. Whilst in store it appeared to be what we wanted. It wasn?t exactly sink into comfortable, but the sales chap pointed out that with it being of a leather type material it would give and get better with wear.
After a few days of using it, we wanted to return it, but they don?t take returns purchased in store, and even if ordered on line, they charge for it to be returned.
Now after 2 months this so uncomfortable settee is cause me back pain and calf pain, even sciatica, I cannot sit on it long before my bum goes numb.
It is a terrible settee almost like sitting on a board.
We are stuck with a settee which is far less comfortable than my old sofa bed, at a cost of £1700.
Don?t buy one of these, as nice as the look, they are terrible.
March 2025 by David Hall (Stainless Dave.)
We went in to look at electric reclining settees, after viewing a few we picked what we thought was the ?one for us?. The salesperson dealt with the paperwork, and informed us that once we signed the credit agreement that we would be offered a delivery date.
I told him that we were leaving for 3 weeks in Thailand in a couple of days, he said ?that?s okay they will email you and you can change the date?!
Whilst in Thailand they did email me, and I did change the date to January 27th.
Two weeks into our vacation I received a text, asking if the 27th was okay, I didn?t receive the text until I woke the next day due to the time difference. (I had asked them not to text, just email or WhatsApp)
I replied ?Yes? to the text, which cost me £7.50!
Upon our return we waited in all day for this settee to arrive, when it got to 18.00 I called customer services, they tried the delivery company who had now closed for the day.
The next day I called the delivery company and asked ?where is our settee??
?You didn?t reply to our text? came the reply, oh yes I did I replied, well we didn?t get it or it was too late.
I explained that there was no good reason to double check the delivery date, if I had, had a problem I would have contacted them.
Long story short, we sat on the floor for 3 days, as our old settee had gone previously.
It eventually arrived, we realised in the one night that this settee wasn?t comfortable, not as comfortable as the one we tried in store.
I contacted customer relations and asked that we return it, as there is a 14 day cooling off period on all goods, and that we would like to return to the store to choose another, which we had seen and which was more expensive.
The reply was ?there is no 14 day cooling off period on items purchased in store, only those purchased on line, you cannot return it or exchange it?.
I told her that we were never made aware of this by the salesperson if we had been we would have come home and ordered it on-line.
She said we would have to sell it as a used item if they took it back, I said but so you would if we purchased it on line and returned it, to which she replied, but you would have to pay for its return, I said well we will pay for it?s return, no you can?t because you bought it in store?? This was a merry-go-round.
Word to the wise, go try, give it a good try, go back a few times and when once decided ho home and purchase on line or try Sofa World.
February 2025 by David Bradley
We bought a. Two free p suites from them the assistant never told us it will cost us 129 pounds 4 delivery he said I will give you cleaning solutions for cleaning the settee when I checked the receipt when I got home I was charged 38 pound we are not happy with the service
December 2024 by Thomas Crolla
Really poor customer experience form this store. Staff are not trained properly and unaware of their products. They attempted to offer deals, by adding other products that you didn?t want. Or adding something they are getting from their friend (not even DFS). Went in looking for a sofa previously looked online at, was willing to pay the full price if there was no discount available. But the whole experience made us leave and taking business elsewhere.
November 2024 by Chloe and Jonathan Chinn
We were helped by the consultant Lee. He was very helpful and assisted us where we needed. He didn't rush us and let us take time with our decisions.
October 2024 by Alan Hillam
Went to view new chairs fully expecting some high pressure sales, happily didn't happen, staff were helpful non pushy courteous and informative. And yes we bought the chairs.
June 2024 by J
Not great products for the prices I dont think.
