March 2024 by sania farhat
I love my outfits, they are just like the pictures on the website which makes a change. Delivery was also super quick, can't wait to wear it on Eid. Thank you Desi Posh and will be back next Eid.
October 2023 by Saiqa Ahmad
Not happy avoid at all costs. I ordered a medium but when it was sent it was tigjt in the chest. Upon measuring I found it was about 4 inches smaller than advertised.I then ordered a large hoping this would be a better fit the measurements again were not the same as what was advertised and when I compared it to the medium it was only 1 inch bigger and the hips were 2 inches smaller than the medium.I called the store to ask what had been done about my refund as I was told the postage would be refunded if I was proven right. The lady on the phone said that they had checked and the measurements were accurate to the website. I informed her that I knew they would say this hence why I had taken pictures and recordings of myself measuring the outfits. When I asked what reason is there of the hips of a large being smaller than a medium she very rudely told me that they only give cheat sizes so it doesn?t apply. Disgusting service
September 2023 by Nafisa
Needed some mehndi party dresses for my daughters so visited this shop. What awful customer service! The assistant had no interest in helping at all. Everything I asked for was met with a negative response but then no other suggestions or ideas were offered. Anyway we soon went to another store and managed to purchase 3 suits within 45 minutes after we were served by a friendly and helpful assistant!
September 2023 by Hayley Dunphy
The service was great . Everything i asked for was given to me and all the help i needed was also given to me. The customer service was great and the prices were good and affordable too
July 2023 by Siddiqui
bought a suit for my daughter for eid she wore it for 30 minutes and it ripped. i sent numerous emails and finally managed to communicate on messages. i was told to send back for a refund however i have to cover the postage which i feel is not right this was not by my choice. i then asked if they can send out a replacement and still waiting on an answer. have sent more emails and now the messages are coming back undelivered. it?s a shame as have bought many suits and if an issue these have been dealt with i would really appreciate and response to my emails.
June 2023 by Mohammed Mo
Damaged item sent and also terrible quality - nothing like picture. Numerous emails and phone calls to them but no response. Had to get refund via PayPal and would not pay return costs even though the item was ripped. Customer service is non existent.
May 2023 by Shaz Gee
I purchased 2 outfits for Eid and they looked perfect, size was a really good fit I just don't know what to say... Thank you Desi Posh
April 2023 by Sha M
My Order Number:- #23161I am very disappointed with this company Desi Posh.I ordered two outfits for myself and my daughter last week, the outfit came today, when I opened the outfits the beads from the Duphatta was all off and falling everywhere.I contacted the company and spoke to Muskan today and she said to email the admin team regarding the faulty goods and refund.I received a response from the company saying I need to pay for the return and for the original delivery and it will take 28 days for the refund.I am annoyed that they want to charge me for the return plus the original delivery of a faulty product provided by them. This is very unprofessional and immoral what this company is doing.I will be taking this further and be writing to the trading standards.Rubina
April 2023 by Danielle
***AVOID AT ALL COST!***Absolutely disgusting customer service! Haven?t even received my order yet I dread to think what my items are like! After reading other reviews on quality!Had some technical issues with their website (apparently their website is so robust it will never ever have any issues) it?s all my fault! As stated by the rude owner! When I question was he blaming me? He then claimed he didn?t say that! But still remained to claim his website wouldn?t ever have problems, it doesn?t take a genius to work out who he was implying was in the wrong! So basically I placed an order for 2 same items different sizes, one of my items was removed at the payment processing stage so I was only charged for 1 of my items instead of two (wouldn?t surprise me if it?s set like that to gain another £4.99 for delivery defo making money on it!) I emailed the company that same afternoon to inform them of my issues etc, and to ask if I could have a combined order etc to rectify the issue and refund one charge of delivery, apparently it takes 2-3 working days to get a response by customer service and by then the order has been shipped! Again poor! so my advice is don?t order on a weekend incase of an issue like mine!After telling me in a patronising way! With a few sarcastic remarks thrown in! That basically he?s not even bothered or willing to do anything, I ended the conversation no point in taking to someone so rude! absolutely horrendously disgusting! How this man who runs that shop gets away with speaking to customers like that who make him his living and still has a business is beyond me!
March 2023 by Nabila Khan
I purchased an item which I returned due to sizing issue. Desi posh confirmed they have received the item but I am still waiting for a refund. Their customer service is very poor. Online chat never works as no one really there to receive your message. I can see I'm not the only one that has been through this. So please can someone sort out my refund?? Horrible service.
November 2022 by asif iqbal
I received the suits on time and they are all beautiful, material and quality is amazing??. I really like the outfits I?ve ordered and I?d recommend them definitely. One outfit didn?t fit my daughter as it was just a little too long but it was an easy return and refund within the week!Well done Desi posh keep up the good work ?
November 2022 by Zorah Siddiqy
1st order was good size second order completely odd sizes on all 4 suits.Did return 2 weeks ago they have received back but have not heard anything back no refund either have contacted via email but no response so very very disappointed so will not be ordering anymore hope they contact after this review.
October 2022 by Faz R
I try not to leave bad reviews but I must say I am so flabbergasted at the customer service here. They make you pay for their clothes, act like they?ve got a returns policy, and never answer the doors for the returns and then Royal Mail never get to send it back. Please write a return address on your mail. I am literally £300 out of pocket because of this with no excuse apart from blaming Royal Mail. I really really didn?t want to write this but it?s shambles and I would really say to avoid this place.
September 2022 by Ghazala Anwar
I've just received the jacquard I paid £40 for it when I just received it and the golden material off two of the buttons is ripped. Desi Posh are not replying back. I am very disappointed with the order I wish they could swap it, but they are not responding at all. be careful guys if you buy online.
September 2022 by Sulthana Yasmin
Placed an order on express delivery and paid the charge. I didn?t get my order until a week later. I?ve contacted the company via email and got no response therefore called them regarding my order - the assistant was really rude and unwilling to help. She didn?t take any details of the order and kept repeating that it takes them longer to get the item shipboard once they get their hands on it - she was not helpful therefore have emailed the company again and still waiting for a response - do not order from this company - they do not deliver on time nor do they know how to handle customer complaints!
