January 2024 by Eric Ward
Good range of games and dvds at fair prices.
December 2023 by Becky Butler
Brilliant for choices of games ?
December 2023 by Andrew Helman
Friendly and helpful but don't expect to get the best value for your trade-in items and resale prices are only marginally cheaper than buying new on many items, especially current console games.On review, be careful what you buy. Often, the products they sell are more expensive than other second hand retailers and even buying brand new. The 2 year warranty they give on console games definitely isn't worth the additional cost.
November 2023 by c 1
Yesterday's experience in this store was very bad. The store stunk of something bad as soon as I entered. I'm not sure if it's because of the state of the place, the staff, or even both.Besides that, the prices on some items are definitely inflated and sell for way cheaper on Marketplace and other competitor stores. I decided to look at these items and how much they sell for online and was appalled by how little they give you for how much they mark it up. Almost daylight robbery.As of my selling experience, I can only relate this to a few weeks ago, but it's still something to note. Was basically shown the door instead because they "don't take the item" after testing it for an hour. Hope you had fun playing on it ? waste of my time.
October 2023 by Jordan Oneill
When I reflect on my experiences at CEX Preston, I'm continuously struck by the dedication and resilience of the team. In an industry that's grappling with staff shortages ? an issue not unique to CEX but apparent across the board ? the staff at this particular branch stand out as paragons of professionalism and commitment.It's clear to any discerning customer that they are navigating a host of challenges: from the technical hiccups of slow IT systems and inconsistent WiFi to the broader issue of being short-staffed. Yet, despite these obstacles, their service remains impeccable. They consistently display a level of patience, understanding, and effort that speaks volumes about their dedication to their roles and customers.I think it's crucial to underscore just how commendable this is. In an age where rapid service is often prioritised over quality, the team at CEX Preston has managed to strike a balance, ensuring transactions are efficient yet never rushed, and that customers are always kept in the loop.Moreover, the industry-wide staff shortages could easily be used as an excuse for diminished service, but this isn't the case here. The team, although stretched thin at times, pulls together and showcases what true teamwork and customer service look like. Their ability to adapt and remain unflinchingly committed to their clientele under these circumstances deserves recognition and appreciation.In conclusion, CEX Preston exemplifies what it means to excel even when faced with challenges. Their tenacity, professionalism, and unwavering commitment to customer satisfaction set them apart. A heartfelt thank you to the team for consistently exceeding expectations.
August 2023 by Elliott Hawkes
Very pricey!Cash converters is much better!!
August 2023 by Stuart Beech
Really good range of items. Let down by condition (at times) and staff issues. I was stood waiting to be served with no queue for ages.Responding to CEXs reply:Feedback taken on board regarding the click and collect option.Although there is a distinct difference between staff "fulfilling online orders" and standing around staring into thin air. Which 1 gentlemen did in particular on my visit on the 31st July.In regards to the condition of items (to provide clarity) I have attempted to buy multiple games from this store only to find that the discs are cracked when at the till. These simply cannot be played and should not be taken, due to the risk of the game shattering in my console.
July 2023 by Liam Fenton
Broke items during testing and refused to accept accountability. Staff are rude and belittling.
July 2023 by Ash Tag
Staff have always been polite and helpful ??
July 2023 by Evan Smith
2 floors great staff and great customer service
July 2023 by Andrew Jackson
My 12 year old son bought a second hand Xbox game which wouldn?t load on two of our consoles, we returned it and it was changed. We tried the second one and that doesn?t load either !, asked for a refund as we now have no confidence in the shop but they said no as we have scratched the disc !!!!, which we hadn?t but nice customer service tactic !!, shameful to leave a young boy out of pocket !!
June 2023 by Andy Jameson
Sold a laptop online and told to take it in and deal with the "drop and go" counter. No such thing so queued for 30mins then just left.... waste of time
June 2023 by Andy J
Sold a laptop online and told to take it in and deal with the "drop and go" counter. No such thing so queued for 30mins then just left.... waste of time
May 2023 by Michael Tyrer
If you want to sell your old electrical stuff or buy any then this is the place
April 2023 by Juliet Rose keogh
Most Stuff is Expensive For Second Hand Stuff is Annoying and Makes me Mad?.
