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“I visited the Preston branch on Wednesday, the service was excellent, I was looking to close an account and was struggling, the man who I think it was the manager, was really helpful”
“This particular branch has pleasant and efficient staff, but the Nationwide as a building society is no better than all the others and their tv adverts annoy me intensely”
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“Outstanding customer service. Travelled an hour and missed the opening by 5 minutes. As I walked from the building the gentleman opened the door and asked if I wanted to come in as they would reopen for me. You simply don’t get this level of customer care anymore. Very impressive.”