August 2023 by Ian Bidwell
Superb experience thanks to Anita in store who made the who process simple and helped me understand what I was after.
August 2023 by Paul Hindle
Very helpful and welcoming staff, excellent choice of beds and mattresses.
July 2023 by Chukwuemeka Kalu
The staff were all friendly and helpful and I was appropriately supported in their shop.
May 2023 by Lynne Lynch
Anita was really helpful and gave us great information. She gave us time to think enabling us to make the right choice of bed for use. We didn?t feel rushed was a really positive visit.
May 2023 by David Cole
Went in to look and get advice with my partner. Staff seemed generally distant uninterested. The store wasn't too busy really poor show in general.
May 2023 by Louise Foster
Great service, sales have great knowledge and do not pressure for a sale.
April 2023 by Dawn Watson
I purchased a mattress today the staff both the gentleman and Lady were great in every aspect of helping me find the right one it was a pleasure to buy from this store. Nice friendly competent staff I would highly recommend this store.
April 2023 by susan dell
Friendly staff who were knowledgeable. Didn't try and give me the hard sell which I hate when staff do that.
April 2023 by martin keech
bought a bed had a good laugh at the same time, Very knowledgeable staff who enjoy a bit of banter.
March 2023 by Darren Clarke
Products delivered on time, kept up to date on the day of delivery.
February 2023 by Lynn Francis
Base of my bed arrived with a rip in it! Not what I expect after spending so much.
February 2023 by Stephanie clarke
Great service from the moment we stepped into the shop to having the mattress delivered. Would definitely recommend
December 2022 by Zill
At first Anita was attentive and helpful, however was mis-advised subsequently on the Penelope King in Ocean Blue. At first we were advised that it was discontinued. Disappointed so we asked a perfectly reasonable question - if we could buy the shop floor model, which needed to be checked with the manager. We couldn?t be guaranteed a delivery as the shop floor piece would need replacing which we understood and accepted. The manager confirmed we could purchase with a 30% discount off the original price only (£1049) and their system wouldn?t allow it to go through any other way. So the new price quoted was £734. Things went down hill from that point with Anita becoming defensive towards us after we maintained that it?s advertised at £699 in the shop. Her colleague was not aware of the lower price and was quoting us a different figure of £900. We became very confused and had to walk the assistant over to the bed to show her the ticket price of £699. They both then claimed ?human error? and would not sell us the bed for the price advertised. They stated the colour we wanted was discontinued online also which was untrue as we got home and ordered the bed we wanted in the colour and size we wanted for £562!. The staff here; I'm sorry to say, simply came across as incompetent by misleading and confusing the customer resulting is a lost order which was going to be in the region of £3k as we wanted more than one bed with Tempur mattresses. Was totally put off by the misinformation and walked away. A very expensive error for the shop, all over a £35 price delta, one that in times like this Retail shops can?t afford to make. This is why the high street is being decimated. Online seems to be the way to go to cut the confusion and ?human error? out. No apologies made at all. Suggest more training for your staff.
December 2022 by Rachel Lambert
Very helpful and knowledgeable staff. Made the whole experience very easy
December 2022 by Anna Korzen
Can't say that staff went out of their way to help. There seemed to be a few families walking around without being approached.
