April 2024 by Chris Stott
I am writing to express my disappointment with the service I received during my recent visit to Pendle Village Mill.
Today, I visited your establishment and was interested in purchasing a lamp. However, when I asked a member of your staff about the price of the lamp, they were unable to provide me with this information. Despite their efforts, no one could locate the price, leaving me unable to make an informed decision about whether to purchase the item.
As a result of this experience, I chose not to proceed with the purchase of the lamp. I believe that customers should be able to easily obtain pricing information for products they are interested in buying, and the inability to do so reflects poorly on the level of service provided at your establishment.
I hope that you will take this feedback seriously and address any issues within your staff training or inventory management processes to ensure that future customers do not encounter similar frustrations.
Thank you for your attention to this matter.
June 2023 by Google user
Thanks Julian for 5* choice, advice, supply and fitting! Our Amtico bathroom floor is simply stunning and finishes the room perfectly. Delivery as promised, fitting was straightforward and professionally completed with 100% attention to detail. Could not have asked for more and will use again and be delighted to recommend.
March 2023 by Graham Fraser
A great selection of homewares and garden furniture.\\nAlso clothing, footwear and home furniture and lighting.\\nCould spend a full day here because the range of goods is extensive. Also it includes The Chocolate Strawberry Tea Rooms which is fantastic.\\nDefinitely worth a visit.
March 2023 by Andy Cooper
Nice things to buy. A bit high end but nice stuff. I went for clothes and the tea room, which was nice. Sells Trespass clothes here I noticed. There's also a good selection of leisure trousers in short and extra short by Caribou.
February 2023 by David Hewitt
Excellent service from Graham in the furniture store, returned my call, sent me a e-mail to help me with a minor repair and helped further when we visited the store to clarify regarding the repair.\\n\\nAlso showed great patience when we enquired about a chair and wardrobes.\\n\\nThank you Graham.
February 2023 by Christine Farrington
I purchased bedroom furniture which through no fault of Pendle village developed a fault. The staff I dealt with when reporting the problem were all excellent and dealt with the problem efficiently. I can not praise the after sale service enough. They replaced the furniture quickly and I appreciate there first class solution. Pendle village will definitely be my place to go when buying in the future.\\nThank you to everyone involved.
January 2023 by Terence Pickering
Our first visit of the year wasn't disappointing. Happy to find there were some of their delicious Vanillas left to provide a fitting end to another lovely meal. The café ambience is just right for a no-nonsense meal or snack with a range of options served by friendly and attentive staff. There is a wide range of coffee options to suit all tastes. Excellent value for money too.
January 2023 by Vivien Pascoe
Five stars from me for variety and value for money. Huge area of goods in a former cotton mill, over a few floors, with everything from clothes to curtains, footwear to furniture, bags to books, carpets to candles. Don't miss the cafe at the far end of the store.
December 2022 by J Thomas
We had the Christmas lunch in the Chocolate Strawberry Tearoom and were not disappointed. Although the restaurant was busy, which I suspect it is every day, the staff couldn't have been more warm, friendly and efficient if they had tried. We didn't have to wait long for our drinks and food which we have to say was delicious. There is a 2 course and 3 course option. We opted for the 2 course and had the turkey followed by Christmas pudding. It arrived piping hot and we didn't have to wait long between courses. Drinks are not included but we were brought a complimentary glass of water each without having to ask. We also each received a Christmas cracker. After lunch we had a quick browse around the store which has some lovely home furnishings, gifts, clothes and shoes. Sadly we didn't have time to see everything. Overall we thoroughly enjoyed our visit and hope to return soon.
December 2022 by northern images photography
Shocking experience, it?s like they don?t want your money. Spent 10 minutes with the mrs waiting to pay yesterday so gave up and left. I had to go to B\\u0026Q today so nipped back in to see if I could buy it today. 7 minutes I was stood whilst a member of staff played on their phone and another talking to customers. The item I left on the till the day before was still there, today another was left. I?ll save on time and fuel and order online elsewhere
August 2022 by Dave Fulton
Just had to cancel our order for wardrobe and dining table and chairs due to house sale not proceeding. Nash and Graham were so helpful that we ended swapping our deposits on the furniture onto two new beds.\\n\\nThis is a great store with a massive range of all types of furniture for all tastes and ages and there's a great cafe to ease the pain after all the money you've just spent ?
August 2022 by Adela Eccles
Haven't been here often but popped in on the off chance they had something to suit my new dining room table. Not only did I find some beautiful pieces, it was a really easy and stress free shopping trip. The service was good, parking was available although they had car park works going on which meant it was a little busy. Would visit again as I know they have one offs and more things coming in all the time. Just to note I only visited the home accessories section.
August 2022 by Denise Stephens
Went for lunch and to browse, prices n quality of food brilliant, staff lovely n friendly. Some good bargains within store. I hadn't been for a couple of years, lovely n clean n bright. Will definitely be returning soon.
July 2022 by Teen Brown
Cafe offers a good choice and the food is of high standard.The mill has a variety of shops , from carpets to clothes, toys, and other odd bits .
June 2022 by Peter Whalley
A great vintage style store. Has a furniture store. A great cafe with home made cakes plenty of choice. Also has a carpet store and you can buy flowers etc. Has a school uniform shop
