March 2024 by martin foster
Wonderful service danielle was great each time i book she always makes sure everything is perfect.
September 2023 by Justine Grime
Fabulous customer service. Danielle was extremely helpful and answered any questions immediately. It cost the same as online. We were possibly going to have to come home early. Jet2 we?re going to charge us full price for new flights and no refund (as it was a package holiday). Danielle got us a quote for just over £130 for 5 of us!! We never realised this would be the situation therefore we would definitely recommend booking through bay travel instead of direct. Thank you.
September 2023 by Adrian Waldie
After using Bay Travel for many years with a couple of minor hiccups along the way. This year I booked flight only to the USA, armed with all the information I went to book through Bay Travel, Unfortunately my instructions were not followed as I insisted on a refundable trip due to possible medical issues with the people who I was staying with. My friends had to go and look after their elderly parents in a different part of the country long term, I cancelled with over 2 months notice and was told no refund! I made it clear that it was requested at time of booking.I feel badly let down on this occasion, none of my requests were met and lost a considerable amount of money.
August 2023 by Jordan Alston
This little independent travel agent is absolutely amazing, the staff are amazing and go the extra mile to make sure your holiday is perfect. I couldn't fault them at all and Danielle who is the lady we have delt with for the last 3 years is fantastic, she's definitely a credit to this company will definitely be booking again for next year very soon ?
April 2023 by Jayne Stewart
Excellent service and staff
March 2023 by Guessywoo
Excellent service kind, friendly, professional staff
February 2023 by brenda cambridge
Brilliant local Independent travel agency. Danielle and the team go above and beyond. Always excellent service. Would always recommend Bay Travel to anyone looking to book any travel arrangements. Wealth of knowledge and experience.
January 2023 by Paula Wilkinson
Makes life so easy
November 2022 by Kathleen Mcnally
Very helpful staff
November 2022 by Ashley Wattam
Amazing as ever.
November 2022 by Janet Rushton
Brilliant travel agency. They have a personal touch, are knowledgeable and friendly. Danielle is amazing - can?t do enough to make a holiday booking as simple as possible, especially navigating all the Covid forms for each country.I can?t recommend them highly enough.
November 2022 by Tom Rigg
Great team, Vicky sorted all our travel needs and handled all the booking for us, also offered to be the point of contact for any issues during the holiday, even to contact our third party travel insurance in the event of an issue whilst we are abroad.
November 2022 by Stephen Coultas
Excellent professional service from Danielle the Manager. Would not hesitate to book my holiday here again.
November 2022 by andy brooks
Shannon a pleasure to deal with ...excellent customer service and very thorough
November 2021 by stephen edwards
Excellent
