January 2025 by Abigail Underwood
Missed off a big Mac on mcdelivery through the McDonald?s app, no access to previous email so just have a paper receipt and no one?s taking liability for the mistake. Called up explained that I am willing to come and collect it myself but still no effort in helping me after they made a mistake. Just awful tbh, can clearly see on cctv that you haven?t put it in the bag, so why such a big issue about actually letting me collect something that I have paid for. The Big Mac was clearly one made ages ago and then they opened it back up threw on the extra requested items and put it in the bag. Disgusting and not fresh at all.
January 2025 by Dan Shuttleworth
Missed items off our order
December 2024 by ItzPugz_
It was very skibidi
December 2024 by Jo Dunkerley
Awful. Large McPlant burger, fries and lattè coffee. All except coffee VERY COLD. I thought perhaps the salad had cooled the burger although I did try to eat it straight after waiting & collecting it but the fries were still "chilled & uncooked".Total cost = £7.59 so I returned the meal for a replacement. Fries hot this time but burger still tepid.
Staff not happy replacing the food (I kept the coffee).
The ordering screens were filthy so glad I still carry anti-bacterial sprays from the Covid days.
Not a happy customer ? so I won't be returning to McDonald's franchise in Leyland ??
December 2024 by Osama Chaudhary
Zero customer services. Very Rude Staff, especially the shift manager victoria. No customer services they need training or new staff.
December 2024 by Paul Broomhead
Ordered ahead on the app in order to save time and went to collect from the drive thru. Big mistake! It took 18 minutes to get through. No apology for the painfully slow service, only to be presented with a lukewarm Big Mac and a chicken wrap that hadn't been wrapped and all the ingredients were in the bottom of the cardboard tube! Also, no napkins in the bag. I am seriously considering deleting the My McDonalds app and avoiding altogether as it's rubbish way more often than it's good!
December 2024 by Muhammad Imran Afzal Khan
Staff are not that much co operative and specifically for delivery guys. Take too much time and dont even listen and attend. Since there is no other Mcdonald in the area and next two are in Chorley.. these have great staff and service..
December 2024 by Go The Team
Busy chain restaurant. Reasonably good service.
December 2024 by Mark Wood
Waited roughly 25 to 30 minutes for a take away order to be presented on a tray, cold, with runny milkshakes.
December 2024 by Terence Gardiner
Ordered food online. Told to wait in parking bay. Twenty minutes later still not arrived. Staff ambivalent and rude. Food stone cold.
December 2024 by Sandra Macmillan
A joke how can you sell burgers and I get to the kiosk and there's no beef!! Then I ask for chicken but have to wait for that too!!
December 2024 by Andrew Woolley
This has to be the worst McDonald?s for customer service I have ever seen, 5 times I have been here and seen poor customer service but tonight it was my turn for the poor treatment. A 15 minute wait at the counter to get salt and then I had to give up as staff in the back just stood back and watched me wait as if it was a game. I ask staff for assistance but was ignored. The owner needs to get a grip of these staff and teach them some customer service skills
December 2024 by Jasmine Penny
Kid-friendliness: Good
December 2024 by Tímea Noémi Arany
The plastic seats are so cold and the size of a chilli double cheeseburger looks like shrunked
December 2024 by Arlene Richardson
Car order. wrong order had to go in to get it sorted .and once again cold food. My apple pie was burnt and hard fruit in side dry .
