January 2025 by James Antony
Super store
November 2024 by M Ellershaw
For some reason the newspapers, TV magazines etc have now been moved to the back of the store. What an idiotic idea! Tat that nobody is interested in has taken their place. So if you enjoy walking the length of the store to get a newspaper, then all the way back to the till this is the place for you. Me, I now use a little newsagent just down the road instead.
November 2024 by Bethan Griffiths
I went in looking for a patterned ring binder. After walking around the store I found ring binders in 3 separate places including upstairs by the post office?! Surely items should be shelved together??
Also the post office is closed on weekends. Useless for anyone who actually has a job.
November 2024 by Oui!
Not make any effort to look for the parcels. My parcels are ready to pick-up but not able to check where it is kept.
February 2024 by Nial Barnsley
There's nothing in here.
November 2023 by Christine Yeh
Ideal for book tokens and post office upstairs.
August 2023 by Ruth ?Staffyfan? Dobson
It's good when the lift is working
December 2022 by R_D_L
**Click & collect Service at Lancaster**We ordered online for click & collect, when we collected we were served by a very impolite staff memberAfter giving our click & collect details the staff member went to retrieve our online order. And whilst they did that we gandered at the newspapers by the till.We were rudely interrupted by the staff member who unpleasantly shouted across to us"Do you want your books?".The books did not come parceled up and when asked we were told it would cost money for that.The weather was damp and drizzley so we had no choice to pay, but surely an item bought online should be parceled ready to go?Whilst we quickly tried to find 20p she huffed making us very uncomfortable.
November 2021 by Tracey Pattinson
Absolutley disgusting customer service, iv never known staff as rude in my life i was literally that shocked at how they spoke to me, if i could of give zero stars i would,
July 2021 by Melanie McKay
Whether it is the post office or the shop - the staff are the most unhelpful people I have EVER encountered in one shop. Customer service training would be of huge benefit at this location. I can see from other reviews that I am not the only person to notice this. The shop merchandising is also unclear and items - whether stationery or magazines are ludicrously difficult to find and are why I always have to interact with staff when visiting. You can rarely find what you are after on your own. I do not add negative reviews lightly - but this shop is a place I tend to avoid if possible, because every time I visit, I leave wishing I'd never entered.
April 2020 by Luke horn
Standard WHSmith's
April 2020 by Susan Taylor
Unhelpful staff,very expensive for stationary.
April 2020 by Helene Hearn
Didn't have the revision book I needed.
April 2020 by Alec Vectra
I wasn't WHSmith just Post office on first floor and people who working at the main Post office in Lancaster that 100% trouble makers .
July 2019 by Carl Threlfall
Good selection of stationery, rather pricey though.Staff usually polite.
