August 2025 by Maddie Newby
10/10 service. The gent who fixed my shoes went above and beyond when repairing and is so friendly and kind.
July 2025 by Daniel Birkby
Timpsons shoe repair and engraving is a good place to go. I got my dogs dog tag and a personalised picture frame from here
May 2025 by Russell Taylor (Tile Doctor)
Adrian always looks after me when I pop in to get several engraving covered every year for our works Conference and he is a nice chap to boot.
April 2025 by Sam Wallace
The nice guy behind the counter helped me with what I needed
January 2025 by Katie Jenkins
A few years ago I took in a watch for a new battery. I paid £21.95 which I was told would guarantee me new batteries for life. I was given a receipt with the amount written and was told that I would need to keep this receipt which I did. Recently my husband took my watch in for a new battery and was told that the receipt I?d been given wasn?t correct and I should have been given a card of some sort so I would have to pay for the new battery! Needless to say I went somewhere else and won?t be going back to Timpsons!
August 2024 by Megan Muskett
Absolutely outstanding I went in today (Saturday 31st August 24) to get my Heel repaired on my high heel boots and the guy only asked for a charitable donation for doing the repair, ran home for some spare change and a Business card (As i work for a Commercial Utility Consultants) I was fully expecting to pay something ridiculous but I'm very impressed. Would highly reccomend Timpsons in Lancaster
April 2024 by Susan Sheward
Tom could not have been more helpful, and a pleasure to talk to. I am rubbish at technical issues, and he was brilliant
April 2024 by Peter Luxford
Very expensive one house key cut was £12
When in London we had three keys cut and it cost £11
April 2024 by Helen McDonald
I popped in today to have 2 Michael Kors watch batteries replaced. One was under a lifetime warranty and the other had its first new battery with a lifetime warranty. The gentleman advised that I could also have them cleaned for half price under the lifetime warranties which I did. I also had another query with a third MK watch which they helped me with. It would definitely use Timpson?s over any online repair service.
January 2024 by Joe Winder (Jowa)
Went in to get my car key looked at. We entered and were ignored for a period not even a "I won't be a second". Enquired about getting my key spring looked at, stated would need a new case at £50+ when online a case is about £4. I was seeking their experience to repair not replace. Found customer quite poor. Another local branch repaired a spring in about 5mins.
December 2023 by Fiona Pearce
Very helpful, quick and friendly service.
December 2023 by Anthony Hutton
Quick n easy spare key
October 2023 by Gareth Hennedy
I broke my car key and went to Timpsons to have a new one cut. not a problem said he, would you like a spare he asked? Yes please.That will be £155, come back in half hour mate.HAHA good one!!! No really, how much? A £155 mate.That cant be right, I checked online and replacement keys only cost £7.50 on Amazon. The gentleman then informed me that it's company policy not to cut keys bought from elsewhere.TimpsonsDON'T USE TIMPSONS! They are ripping people off, it's as simple as that.
October 2023 by Daniel Mills
The customer service was terrible. Had to go back 3 times before the key finally worked.Asked for a part refund since I visited 4 times. They said no.Use Lancaster Market Cobbler instead!
September 2023 by Benjamin Sayers
Excellent service.
