August 2025 by Adrian-Mihail ?Mehigh-highlander? Amarei
Great shop
July 2025 by Pam G
A big thank you to Kadan and Sarah for helping me with my phone yesterday. Explained everything perfectly without being patronising.
Customer service is excellent .
You?re a credit to O2
June 2025 by Aaron Mccabe
Went in the store today has needed new phone, my old one was playing up and not charging, the Assistant Ash was so helpful and got me on a plan that was more tailored for me, so win win I,m also saving money and got new phone too, all the staff are pleasant and helpful, special thanks to Ash for all his help today
June 2025 by Elaine Adie
I cannot Express enough.the appreciation that I feel for the people that work here.
I dealt with Mark and Jacob and both of them were just fabulous. They helped me out completely
I had been in the shop 3 times and they are so knowledgeable about everything - they've helped me out greatly!!
And they do it with a smile!!
Praise these guys because they are brilliant!! I cannot thank you all enough! This is the best best place there is.
May 2025 by Gail Blakeney
Excellent service from O2 Lancaster - pleased with the phone bought and the lady who served me was extremely helpful. I know where to go in future.
May 2025 by Jack Harrison
Absolutely fantastic customer service today 01/05/2025 really helped me and my dad out considering the circumstances of having to travel to get my phone sorted after being unable to access the account. Can?t thank them
Enough I can?t remember the name of the lad that helped us unfortunately!
March 2025 by Sarah Crouchley
We found the store manager welcoming and helpful and the member of staff (Leo) who served me was great- knowledgable, helpful and not patronising. We went back today for my husband to buy two products.
November 2024 by Clare M
First class service for my elderly dad!
Around 430pm today, my husband took my dad into your store. My dad is elderly and has some health problems, but my husband tells me that the staff in there were brilliant, attentive, and explained well to both him, and me over the phone, about what the best option was for his new phone.
Thank you so much to those staff members. Stirling service to those of an older generation!
You deserve to be employee of the month lol!
October 2024 by Brian Sheldon
I was there over 20 minutes to pick up a click & collect. 3 staff serving 2 customers and someone else before me. Gave up waiting & left.
April 2024 by Javad Shirazi
Mobile and accessories store
The lowest and highest price
Polite sellers, and a wide variety of mobile phones
April 2024 by Miroslaw Safin
Staff member shamed me that getting my £20 refunded suggesting is cheap, a waste of time, and not worth it, after customer service on the phone a few days earlier lied to me about the PAC code and how it will switch without problems.
Basicall he was saying it's okay to pay for a service I did not buy or its okay to reward o2 for lying to me.
On a phone call to customer service the next day after visiting Lancaster o2, the operator told me I should have been helped in store. He did not when I asked him.
Pretty bad. Never again with O2 and virgin media. Wasted time nobody will pay me for. Like my time is worth nothing.
In the end calling another time customer service to solve the problem with what should not have been a problem and refund done automatically, I have been not able to solve it and get refund. They made more problems and waste my time more by adding credit to account I won't use as I switched and won't come back to o2.
January 2024 by Fran Ambrose
The staff were really helpful to my father in law.
January 2024 by John Hall
Couldn't solve my problem
December 2023 by Georgena Harrison
Very comfortable and warm shop. Very modern and lots of desks and seats. A pleasant experience with very happy and helpful staff. Best phone shop I have ever been in.
November 2023 by Paul Youens
Warm welcome, Afifah is always there to help and the job she does is amazing. Shout out to the whole team for all the help and support they provide.
