April 2023 by Marion Yates
After 45 years with Nat West, a visit to this branch has persuaded me to switch, despite the fact that I love the app. I don?t visit very often but have always been irritated by the ?floating? staff who operate some kind of triage system which is totally OTT. This is not A\\u0026E!! I would far rather be in a queue so I could see how far I was from being seen.\\nOn the first day I went in, when I was finally attended to, I was told, admittedly apologetically, that it would take around half an hour to make 2 BACS payments. The assistant was very pleasant but I had to do one payment and come back the following day, as I had popped out in my lunch hour and needed to get back to work.\\nI went back the following day to make the second payment. However, the payment was rejected so I went back a third day and, although I may have been partially at fault for the error, when I queried the process they had used, the male assistant was really defensive and almost aggressive, saying in front of anyone in the open area who cared to listen: ? You had the opportunity to check all the details. You should have noticed that (the wrong account was debited)?.\\nI don?t need humiliating by some jumped up bank clerk. I?m moving my money elsewhere.
February 2023 by George Adams
Was told they don't count money at the cash desk . Then the cashier made 3 transactional mistakes . Machines also didn't accept Scottish notes.
February 2023 by Aaron Joseph
Really frustrating and unhelpful, I've recently set up a new bank account for a community. The staff are unable to help and direct me to a telephone number who then tell me to visit my local branch. The machines haven't worked on my last 3 visits and there's usually a 10-20 minute wait as they don't have enough staff.
February 2023 by Stephen Riley
Typical Nat West. Useless bank and clueless staff.
May 2022 by Viv Grieve
Very slow service, I waited a long time and could see staff chatting. Asked a question and no one could be bothered to find the answer
January 2022 by Suzee Tylee
Went in with my son age 10 to open a bank account and they tried to sell me a mortgage! Totally inappropriate
December 2021 by olga mazurek
The staff is very really nice, HOWEVER they have no idea what they are doing. We received 0 support with managing our business banking account; we went multiple times, were told the details for account are sorted... SPOILER: they weren't. I later find out the details could have been only changed online, so they either received 0 training, or had no idea how to help us. Changing banks asap.
October 2021 by James Kenny
I visit branches very seldom but the time I did visit the Lancaster branch the service received was reckless, rude and arrogant. I won?t mention the advisor name but I suggests he readjust he attitude to more polite, friendly and helpful manor.
July 2021 by homara1000
Kindness and sensitivity shown during my very distressing circumstances. Even a bouquet of flowers delivered from them. The increasingly rare human side of banking was so appreciated.
July 2021 by M4D_MARK_XTr3Me
Would not recommend this bank anymore.Waiting times are atrocious, customer service and machines are non existent.Wanting everyone to go and do online banking or use the machine instead. Not impressed.
September 2020 by steve thacker
I have banked with NatWest for over 30 years and as a former RAF Officer I worked from the Shetland Islands to Cornwall and St David?s in Wales to Theddlethorpe in the East. I used NatWest everywhere I went. The staffing in this branch is miserly but It does not excuse the lack of care and base rudeness I recently experienced in the Lancaster Branch, use with care.. I have raised a formal complaint, please do the same to get the NatWest director?s to realise they have cut staff too far.
June 2019 by David Jackson
Many staff floating around with the sole purpose of directing you to the machines in the wall. Appalling waste of time, slow actual service. Hardly ever more than one cashier available however long the queue is. Worst service in Lancaster.
May 2019 by Darren james Mcmullen
Excellent customer service.
April 2019 by Rebecca Warren
Go in to get changed and served very quickly. Friendly staff.
February 2019 by Matt Stevens
Opened late on more than one occasion ! All ways puching you towards automation !
