December 2023 by Winston Collinge
They think your money is theirs!
October 2023 by Jensegaense
Very poor service, when I had issues with applying online and got told on the website to visit a branch I instead just got told to try online again. Very confusing and obtuse, would not recommend anyone open an account at this bank.
October 2023 by Belooo Kilo
Today, I visited the bank, and my experience was extremely unpleasant. When I entered the bank, I encountered a woman who treated me rudely and showed no respect or assistance. I needed help, but she made no effort to assist me and did not treat me properly. This experience left me very upset, and I have no desire to open an account with this bank after today. Providing good customer service and respect are two important aspects for a bank, but this bank missed the opportunity to serve me properly.
October 2023 by Dale Sutcliffe
Not been in a bank for years, totally changed to what they were. Put at ease with really friendly staff and they helped me to get what I went in for.
September 2023 by Keith Lyon
Very friendly local Bank.
June 2023 by Greg Whittle
I just went into the Lancaster branch this afternoon and was greated very friendly by the 2 staff that were there.. I immediately explained that I was only there to ask someone for banking practice information relating to 3rd signatorys on an account... The young man on attendance called Jake was extremely polite and very helpful. He really gave me lots of positive information which was a great help. Thankyou Jake.
May 2023 by justin
Terrible customer service, your staff are unhelpful. I have been charged £5.00 per month for 12 months of bank statements. Disgusting.
January 2023 by Marcin Borys
This branch used to be very good in helping customers, but not anymore. I can't get to the bank!!!Shocking opening hours!!!!Tuesday till Friday 9 am to 3.30 pm?????Who are they opening it for anyway? Certainly not for working peopleHowever, now it is an absolute shambles. I am seriously considering changing banks, which is sad as I have been a customer for over 17 years!!!!
December 2022 by Joshua Rawcliffe
Rude staff, unhelpful & lazy.
December 2022 by Aaron Joseph
Rude and unhelpful staff, both of the women serving looked down at you, like it was a chore to serve you. Really unhelpful, despite having instructions to come into store they said they were unable to help me and the email and letter I had were incorrect. I got the impression they just couldn't be bothered.
November 2022 by Claire Stevens
No longer open on a Saturday
August 2022 by Tim Robinson
Always helpful if you pop into the branch.
August 2022 by john smith
Rude and un helpful staff, don't know why I bother banking Lloyds You get the feeling they're looking down at you. The staff need re training and made to appreciate we are customers.
July 2022 by Jason Bull
Terrible interaction with the blonde middle aged women at Lancaster. No idea what her issue was but I was the first customer of the day so whatever had upset her must of been personal. She was just plain rude to me, when all I wanted to do was deposit some cash.
July 2022 by Russell Hooper
Rude staff? and unbelievable unhelpful
