October 2023 by Barna Kovács
Rude customer service. Apparently they never have anything in stock and can?t be bothered to check it for you if ask.
July 2023 by Marisa Brough
Walked into the store and I?m guessing the manger ( who was definitely not dressed appropriately at all ) screaming at her staff it made the whole atmosphere uncomfortable so we just decided to leave along with other people.
May 2023 by Majormalcom
Small and quiet music
April 2023 by Spacecakes0891 Snoop
I spend a lot of money when I come here.. (over £300 today may I mention) and when I am treated like a theif being watched with everything I pick up it isn't very friendly, or welcoming, yes a lot of youths may steal but I was genuinely purchasing everything I chose! Then got a sigh when I asked for a size 8 pair of air force £115 sale!!!!! Customer service needs to drastically improve. Good range though, love the North face gear. Just an honest review.
April 2023 by Omeyle Oladukun
Got my niki?s from here and they?re great ?
March 2023 by Ellie Buddha
Didn't buy anything, looking for a particular make. I didn't ask staff whether they order in requested trainers.
February 2023 by Bernadette Fusco
Busy shop not a lot of space indide...
January 2023 by David Walker
Staff just stand around ignoring customers. When you can find one and approach them, they would rather do anything else than help. The worst customer service anywhere. I honestly don't know how they meet sales targets when nobody is trying to sell anything.
January 2023 by Mona C
Rude staff, may as well buy online as staff don?t know the meaning of customer service
January 2023 by Alex Stafford
I visited the Lancaster JD sports today and it is possibly the worst retail experience I have had. This sounds a strong statement, but after 30 years of personally working in retail it cannot be under estimated. The store was busy, but this does not excuse the total lack of customer care that we experienced in trying to spend £110 on a pair of trainers.Three times I asked for help and the assistant forgot we were there! The manager was wandering around on her phone, oblivious to the 16 customers waiting to pay at the till. The overworked assistant on the till, was telling everyone in the queue that he had only been there two months and that no other staff wanted to come on the till, which was embarrassing and typified the attitude of the staff in the Lancaster store.Senior management take note, it is a travesty that you expect customers to spend hard earned money with a staff and management that are obviously either over worked or lack enthusiasm to serve the customer. We spent £110, the customer in front of us spent £170. Whilst, I understand the shop is busy, where are the standards? I do not anticipate any reaction or platitudes to this review, I must stress that I do not usually review shopping experiences as it is easy to criticise. On this occasion , however, I felt embarrassed to work in the same sector as the staff in JD Sports Lancaster and strongly enough to write my opinion.
December 2022 by Nicholas Southwart
Always good to get 50% off trainers I wanted
November 2022 by Graham D
Popped in with my son and spotted a pair of adidas I liked. Couldn't find anyone to serve me so approached the manager (i presume) and was completely ignored. She then looked the other way and started talking to another member of staff on her intercom. No offer of help from any other staff members. Unbelievably poor service
November 2022 by Tega M
Worst customer service don?t know how they still in businesss scammed me of a hoodie and did not give me a refund
October 2022 by comfort mwanyisa
Awesome service the guys in the shop are very helpful. Will come back soon
July 2022 by vaibhav khandelwal
If u wanna buy footwear of any top brand companies at an affordable price then u should obviously visit here. Also here you will get all the variety of shoes and clothing's mostly sportswear
