“no good will to their customers!! grabbed onto another month's payment like their life depended on it. Despite my son emailing and having dialogue explaining his case at the start of March and cancelling they took a payment in April because he'd given 28 days written notice not 30. All they keep saying is that he needs to prove he emailed in February, the opening line of his 1st email was to explain the email hadn't sent and he was too busy with his new job and hadn't noticed because he's busy training.
I totally accept they have a contract and that it's enforceable however that's what calls for a little human decency! I believe these Gyms are a franchise, so they are hiding behind corporate rules (despite the fact you can't deal with snap fitness directly) rather than saying it's my business and I just don't want to give you the money back. The response I will get to this is, we've been helpful, we have a contract, you didn't adhere to the 30 days blah blah blah.
*He thought he emailed mid Feb (so didn't use the gym after)
*£50 taken in March, he emailed to explain was hoping for a refund but understood totally his fault and put his hands up and paid.
* another £50 taken the April, emailed again to be told he hadn't given the full 30 days he'd given 28 so contract contract contract!
so my son has now paid £100 for a gym in a city he no longer lives in. I'm not saying Snap Fitness is legally wrong they are absolutely not, but very harsh with no sort of human decency or goodwill.
I'd think very carefully before joining because if you lost your income or fell Ill this lot wouldn't give a toss that that £50 could be all you've got to feed yourself, because they have a contract after all.
If he'd used the facilities I'd totally understand but as it stands he's paid a month and a half willingly as he honours that it's not Snap fitness at fault. so that's £75 they've made and he's not stepped foot in the place.So gripping for dear life to the Aprils payment is just because they can. Had they just said look, please note you're a few days short in writing so we're not legally obligated to refund but because we're not totally devoid of human decency we'll refund the last payment, they would look much more reasonable.
As I say I'll undoubtedly get a response, staring policies and contracts, when in reality there is actually nothing stopping them refunding the last payment. I think if I got the response 'we aren't refunding, because we don't want to and we legally don't have to' I'd actually respect them more because at least it's honest.”
Gyms
“no good will to their customers!! grabbed onto another month's payment like their life depended on it. Despite my son emailing and having dialogue explaining his case at the start of March and cancelling they took a payment in April because he'd given 28 days written notice not 30. All they keep saying is that he needs to prove he emailed in February, the opening line of his 1st email was to explain the email hadn't sent and he was too busy with his new job and hadn't noticed because he's busy training. I totally accept they have a contract and that it's enforceable however that's what calls for a little human decency! I believe these Gyms are a franchise, so they are hiding behind corporate rules (despite the fact you can't deal with snap fitness directly) rather than saying it's my business and I just don't want to give you the money back. The response I will get to this is, we've been helpful, we have a contract, you didn't adhere to the 30 days blah blah blah. *He thought he emailed mid Feb (so didn't use the gym after) *£50 taken in March, he emailed to explain was hoping for a refund but understood totally his fault and put his hands up and paid. * another £50 taken the April, emailed again to be told he hadn't given the full 30 days he'd given 28 so contract contract contract! so my son has now paid £100 for a gym in a city he no longer lives in. I'm not saying Snap Fitness is legally wrong they are absolutely not, but very harsh with no sort of human decency or goodwill. I'd think very carefully before joining because if you lost your income or fell Ill this lot wouldn't give a toss that that £50 could be all you've got to feed yourself, because they have a contract after all. If he'd used the facilities I'd totally understand but as it stands he's paid a month and a half willingly as he honours that it's not Snap fitness at fault. so that's £75 they've made and he's not stepped foot in the place.So gripping for dear life to the Aprils payment is just because they can. Had they just said look, please note you're a few days short in writing so we're not legally obligated to refund but because we're not totally devoid of human decency we'll refund the last payment, they would look much more reasonable. As I say I'll undoubtedly get a response, staring policies and contracts, when in reality there is actually nothing stopping them refunding the last payment. I think if I got the response 'we aren't refunding, because we don't want to and we legally don't have to' I'd actually respect them more because at least it's honest.”