February 2024 by Oliver Kelly
Fantastic service from Ian and Tom. Couldn't do enough for me when purchasing a new bike from them. Got it ready as quickly as possible with no pressure during any of the process. Well worth stopping in or buying online to help support this great shop.
November 2023 by Scotty Cole
Great service from Ian And Tom. Helped me tones in purchasing my first new bike and with all my questions, very knowledgeable, and also didn't judge me like some other bike shops for not knowing much (also throwing in a dropper post for free ;) ).Gave me a great recommendation for my bike and also for local cafes to have breakfast whilst they serviced it.I'm sure I will be visiting again for all my bike needs XD.
October 2023 by Neil Matthewman
Excellent service from Ian and Tom in helping us to select and then build our new bikes after a very long time spent looking at many other bike shops! We can't recommend highly enough. Neil and Jen. Thank you very much!
October 2023 by Kristof
Excellent customer service and fast delivery.
May 2023 by Craig Revitt
Tom and Ian run a first class business and are consummate professionals. Fantastic personable skills with a breadth of knowledge on bikes, products and consumables. I had a bike emergency (Snapped hanger and derailleur) and was fixed with original Specialized parts in super quick time. Excellent job guys and Thanks very much!! Thoroughly recommend Escape Bike Shop!!
May 2023 by Jo Martin
Great shop. Good advice, sourced the bike I wanted at a competitive price. I?m a small , experienced female cyclist and have had very mixed advice from other bike shops. Absolutely not here? Ian spent lots of time with me, great advice, patient, good after sales support. Loads of bikes in store. Thoroughly recommended.
April 2023 by Tobin Brett
I was in a bit of an urgent situation with an incorrect (my fault) BB ordered from another store so upon finding what I thought was the correct one in stock at Escape I called and spoke to Ian who was extremely helpful putting me through to a mechanic who was equally helpful checking my specs.They also were able to sort out a speedy Special delivery from RM which meant I could take my new bike on holiday. Thanks!!
March 2023 by Matthew Wilson
Done an online order with Cyclescheme.Ian rang me about half an hour after putting it through - let me know everything about the bike, suggestions etc.Honestly such a great process and I can easily highly recommend Escape Bike Shop to anyone.Now I've got my lovely new bike and accessories!
January 2023 by gazzas28
Very knowledgeable and friendly service from Escape. Had a couple of bikes from them and been spot on both times. Recently ordered some trousers and was unsure of the size, spoke to Ian and helped me get the correct size. Highly recommend dealing with these guys.
January 2023 by David Young
Choosing a bike for a teenage mountain biker is always an interesting exercise. Ian provide solid advice, and options making the decision much easier.The bike was built, customised and invisiframed before delivery and arrive in time for Christmas well packaged and as expected.Thanks for all your help.David
January 2023 by F F
Ordered tires on Sunday and paid extra for 24 hour tracked delivery. It is now Thursday and they still have not arrived at the time of writing this review... Website stated they would be dispatched on Monday; however they are closed on Monday (which i found out Monday afternoon)... I spoke to Royal Mail on Wednesday as the tires had not arrived and they confirmed that i did not receive the tires the following day because the items were posted after 5pm..... So you pay extra for a 24 hour service when it is clear you will not in fact get it within 24 hours... Seems petty but i needed the tires for a trip and i have had to buy emergency tires elsewhere....... I'm fuming.
December 2022 by Vicki Clark
Excellent service and friendly staff. Ian was most helpful and professional when choosing and collecting the bike. Would highly recommend. Thanks again Vicki & Nick
December 2022 by Dawid
Thank you so much for your help today. We got a flat tyre on our motorcycle and luckily pulled up next to Escape bike shop. You have helped me a lot today by temporarily fixing my puncture. I appreciate your help and because of you I was able to keep going. Thank you!!
December 2022 by Stephen Pierce
Called in with an urgent repair and they sorted it immediately and at a sensible price. Can?t recommend them enough.
September 2022 by Bartek
I'm very glad with the service in this store! Thanks Ian for great contact :) Where can I give 6 stars?
