October 2023 by Luke Judd
My experience today was very pleasant. Holly was kind, and patient in helping me find the correct watch.Thank you!
October 2023 by Paul Stackevicius
Top notch place to acquire new timepieces that are guaranteed to turn heads in every possible type of social gathering. Quality service, quick and professional. Staff was absolutely delightful on my visit in regards to questions and transaction itself. Highly recommended.
October 2023 by M
Our assistant Holly was extremely helpful and friendly. Showed us a good selection of rings matching our needs and offered good advice and knowledge.
October 2023 by Rodney mount (Rodders)
Lovely, friendly staff, happy to help in any way they can & made to feel welcome, excellent service
September 2023 by Michael Speight
Excellent service from Lydia. She helped me choose a watch and some other pieces. Thanks
September 2023 by J C
Excellent customer service. Staff are very friendly and helpful and made buying my watch very easy. Would recommend!
September 2023 by Water_vfx
Really polite and helpful young women helped us out and sorted us out fast.
September 2023 by Alex Middleton MBE
Great experience, helpful, friendly and efficient. Thank you Louise for all the telephone calls and background work to ensure I received Armed Forces discount and a great price. Thank you Holly for the nice welcome and the efficient and professional service you provided throughout my visit. You cant beat teamwork and well done!
August 2023 by Michela Perfetto
All the girls were really lovely in helping me find the perfect item. Always a lovely experience when visiting the store.
July 2023 by Fiona Dunne
I was served by Holly and she was very friendly,helpful and patient.I had only gone in shop to look around.Really pleased with my purchase. Holly also ensured I received all my documents by Courier.
July 2023 by Michael Bryan
Excellent service from Holly, very helpful and professional, many thanks!
June 2023 by Ronnie Glackin
Holly was very nice and helpful. We completed our purchase in one trip stress free. Definitely recommend!
June 2023 by Gail Penny
Zoe at the Lancaster store was really helpful when choosing our wedding rings and was very efficient in the whole transaction, thank you
May 2023 by Sheila A
Ernest Jones is one of the shops I have known existed in London since the 1970's. Having not had much reason to patronise the store for expensive watches I therefore was not aware how wonderful this experience could be.I spent my airmiles on a Baby G watch, mid-flight between Singapore & Manchester, then found myself with no after sales support when I could not set the time on the watch. The design is small and fiddly and for Singapore Airlines to take responsibility for this problem, they wanted me to provide a video!! The clarity of the watch face would have been indiscernible!I walked into Ernest Jones in Lancaster and was greeted very warmly by Zoe. I declared my frustration and inability to get to grips with the instructions and the small fiddly bits, to get the watch to become of any use to me.They were stockists for the Casio G-Shock watches so I offered to charge the service given, back to the Seller. However, they were delighted to help put me out of my misery and in return I gave them a small box of chocolate truffles.This is what I call excellent customer service! Even when it was obvious I was not going to be a customer, at this time, I was received well and the service given with no reservations.Maybe one day I shall return for a Breitling or Omega. Thank you Zoe and your co-workers for smoothing out this problem. As for Casio, I think you should seriously redesign this awful watch!
May 2023 by Beth D
Absolutely wonderful service on two occasions now dealing with Ernest Jones for my wedding ring and then resizing of my engagement ring. Holly in particular was amazing as she was straight on the phone to the insurance company to see if they could help with a voucher I was using - her knowledge and professionalism was second to none :) Thank you Holly!!
