March 2025 by FM
Office and staff is good but the network for submission the applications is not good. They take couple of hours due to the slow system.
March 2025 by Faisal Mustafa (FM)
Office and staff is good but the network for submission the applications is not good. They take couple of hours due to the slow system.
December 2024 by Amanda Hughes
Rude is an understatement! Member of staff ignored us stood there picking his nose when his colleague finished with her customer they both walked off shop floor and left us standing there.
December 2024 by Fahmida Mannan
Extremely rude customer service. If you have the misfortune of encountering Shauna be prepared. You?re better off contacting EE customer services via the phone and waiting the 2+ hours rather than speaking to the staff in store. They are confused about their own policies and are clearly untrained. Do not recommend.
October 2024 by Jason Hughes
Fantastic customer service advisor and very helpful and courteous and friendly ?%
August 2024 by Francesca Giannetto
Annabel is an angel in EE uniform. We did not expect the level of customer service she provided given previous experience in phone shops. She is a perfect ambassador for the brand and we hope her team can recognise her efforts :), thank you!
April 2024 by Ruth
1st time here. Annabel the assistant was extremely helpful, friendly, polite and patient, I'm not tech savvy at all but she was informative without being patronising. She went above and beyond to help get what I needed within my budget. She explained everything at every step and found me the best deal. I'd bought a brand new phone she then helped me set it up and sync everything over. The girl needs a either a rise in wage or a promotion for her dedication.
Update: I did the above on a Friday. Needed to ring bank urgently but wasn't able to ring out and my WiFi wouldn't work either. Visited shop on Monday agent said as I was in between the process of switching and because of weekend I wouldn't start on EE yet! So it's now Tuesday and still can only do emergency calls. Not happy
April 2024 by Amanda Robinson
Very helpfull
February 2024 by Dave Baird
really helpful all the time no matter the issue
February 2024 by Alan Black.
This is the worst ee store I have ever had the misfortune to deal with.I got a message from ee to say my phone was on its way back to the store and the store would contact me.I tried phoning for a week and ended up having to go to the store.I have three phones on contact with them but when the contracts expire I will be moving to o2.My phone came back unrepairable as they wouldn't fix it under warranty because the camera screen was cracked which had nothing to do with the motherboard.When the phone was left at the shop the assistant checked it for damage and there was none
February 2024 by CliveN
Helpful and clear staff explain the plethora of deals in simple language.
October 2023 by Ruth Johnston
1st time here. Annabel the assistant was extremely helpful, friendly, polite and patient, I'm not tech savvy at all but she was informative without being patronising. She went above and beyond to help get what I needed within my budget. She explained everything at every step and found me the best deal. I'd bought a brand new phone she then helped me set it up and sync everything over. The girl needs a either a rise in wage or a promotion for her dedication.Update: I did the above on a Friday. Needed to ring bank urgently but wasn't able to ring out and my WiFi wouldn't work either. Visited shop on Monday agent said as I was in between the process of switching and because of weekend I wouldn't start on EE yet! So it's now Tuesday and still can only do emergency calls. Not happy
October 2023 by A C
Appalling staff. Under Informed on products and services. They focus on up selling rather than customer needs. Cheaper to buy online.
September 2023 by June Hulton
Good service..I have been a customer since they set up. All was completed with a new phone no hassle.
September 2023 by Sheila Lambshead
Very helpful and very good ? at explaining everything ,about my new tariff on my phone
