October 2019 by Fé Mukwamba-Sendall
Today having visited the Lancaster store I can understand why online shopping is the way to go. Balcony, no staff, 5++ mins to attract staff below (mobility issue), told staff on way, 5+ mins no one came, lift downstairs, told some was coming shortly, but left. Store looked v well staffed, but no one was paying any attention to balcony kitchen appliances during 20 minutes I was up there. Staff below were in plain sight, including 3 helping one customer (!) and at the till, but no one even glanced up.
